Service Design Architect

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

At Wavenet, we’re committed to designing and delivering services that keep businesses connected, supported, and secure. We’re looking for a Service Design Architect to join our pre-sales function, helping shape world-class service solutions that address customer needs and drive value.

This role sits at the forefront of existing and emerging technologies, collaborating with sales and technical teams to craft solutions spanning monitoring, hardware maintenance, software support, service desk, remote management, and service improvement. You’ll be instrumental in both new business wins and renewal of existing contracts, ensuring customers see the full value of Wavenet’s managed services portfolio.

What you’ll do

• Design tailored solutions that align with customer requirements, business value, and Wavenet’s service capabilities.
• Support sales engagements by attending customer meetings, presenting proposals, and building trust with C-level executives and technical stakeholders.
• Lead solution authority across opportunities—ensuring completeness, feasibility, and governance of service designs.
• Develop proposals & commercials, preparing documentation and navigating bid review processes.
• Identify risks & assumptions, managing them throughout the solution lifecycle.
• Collaborate cross-functionally with sales, presales, operations, and project management to ensure smooth transition and delivery.
• Contribute to service development, keeping solutions competitive with market trends and industry best practice.
• Drive successful outcomes by ensuring alignment with business goals, high-quality service design, and customer satisfaction.

Qualifications

About you

• Experience in the UK IT Managed Services market with strong understanding of services including:
  • Modern Workplace, End User Service Desk, Managed Desktop
  • Managed Networks, Unified Communications, Infrastructure/Cloud
  • Managed Security
• Proven ability to create complex managed service/outsourcing solutions, winning contracts from £100k to £10m+.
• ITIL Certification and good knowledge of service delivery frameworks and best practice.
• Strong commercial and bid experience, including governance and costing models.
• Excellent communication, documentation, and presentation skills—comfortable operating at CxO level.
• Skilled at leading virtual teams and collaborating across technical and sales functions.
• Understanding of TUPE, transition, and transformation in managed services contracts.
• Public sector procurement experience is a plus.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Originally posted on Himalayas