Senior Project Manager
As a Senior Project Manager, you’ll own the delivery and success of our most complex and high-impact client accounts. You’ll operate as the central point of coordination across cross-functional teams, ensuring projects run smoothly, efficiently, and in alignment with strategic goals. This role is about mastering complexity, driving clarity, and delivering exceptional client outcomes.
What You’ll Do
- Own end-to-end project management for our most complex accounts, ensuring seamless execution across all workstreams.
- Manage client communications, expectations, timelines, scope, and deliverables with a high level of precision and professionalism.
- Navigate ambiguity and complexity, proactively identifying risks, solving problems, and keeping projects on track.
- Audit, optimize, and refine workflows to improve efficiency and scalability across accounts.
- Partner closely with cross-functional teams (creative, growth, lifecycle) to ensure alignment and high-quality output.
- Lead kickoff processes, project planning, and ongoing execution for high-priority initiatives.
- Ensure all work meets internal standards and client expectations through strong QA and attention to detail.
- Drive operational excellence by improving systems, processes, and ways of working through feedback loops and collaboration with your manager.(ClickUp, onboarding/offboarding, etc.).
- Maintain a high billable workload while balancing strategic oversight of complex projects.
- Build strong client relationships by acting as a trusted, solutions-oriented partner.
Tools You’ll Use
ClickUp, Slack, Google Suite, Asana, Figma, and agency-specific systems.
(Bonus if experienced with project QA tools, client communication platforms, or workflow automation.)
What We’re Looking For
- 6-10+ years of project management experience in marketing, creative, or ecommerce agencies.
- Strong background in process creation, system implementation, and client-facing delivery.
- Excellent communication, strategic thinking, and delegation skills.
- Agency experience managing multiple service lines is required.
- Proactive, solution-oriented, and able to “fix and build” within a growing agency environment.
Benefits
- Unlimited PTO
- Remote work
- 401k match