At arenaflex, we're passionate about delivering exceptional customer experiences that drive business growth and foster long-lasting relationships. As a Senior Manager Customer Care, Partner and Customer Service, you'll play a critical role in leading our customer care team to resolve escalated customer service issues, manage executive escalations, and develop innovative processes to enhance customer care and crisis communications.
**About arenaflex**
arenaflex is a leading company in the Coffee and Beverage Retail industry, dedicated to providing high-quality products and services to our customers. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of collaboration, innovation, and customer-centricity.
**Why Join arenaflex?**
* Competitive salary and comprehensive compensation package
* 100% tuition coverage through our College Achievement Plan
* Flexible scheduling with opportunities for paid time off
* Hybrid work environment allowing remote work up to two days per week
* Supportive benefits including health coverage and stock & savings programs
**Job Responsibilities**
As a Senior Manager Customer Care, Partner and Customer Service, you'll be responsible for:
* Leading and supporting a team focused on resolving escalated customer service issues and managing executive escalations
* Developing and implementing new processes to enhance customer care and crisis communications
* Monitoring social media conversations and addressing important mentions in real-time
* Conducting research and performance analysis to inform customer engagement strategies
* Collaborating with various business units to innovate and redesign processes for improved service delivery
**Key Skills and Competencies**
To succeed in this role, you'll need:
* Strong organizational planning and business judgment skills
* Minimum of 5 years of experience managing successful teams
* Minimum of 5 years of general business experience in large, matrixed organizations
* Minimum of 5 years leading cross-functional initiatives and change management
* Strong communication and interpersonal skills
* Ability to analyze complex data and develop actionable insights
* Experience with social media management and crisis communications
**Preferred Qualifications**
* Professional experience managing branded channels across multiple social media platforms
* Demonstrated history of delivering innovative solutions and facilitating root cause analysis
* Strong reporting skills with the ability to summarize data into meaningful reports
* Ability to influence future strategy through actionable insights
* Consistent collaborator with experience inspiring cross-functional teams
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Manager Customer Care, Partner and Customer Service, you'll have access to:
* Regular performance feedback and coaching
* Opportunities for professional development and training
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
arenaflex is a hybrid work environment that allows remote work up to two days per week. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We prioritize diversity, equity, and inclusion, and we're committed to creating a positive and inclusive work environment.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and comprehensive compensation package, including:
* Competitive salary
* 100% tuition coverage through our College Achievement Plan
* Flexible scheduling with opportunities for paid time off
* Hybrid work environment allowing remote work up to two days per week
* Supportive benefits including health coverage and stock & savings programs
**How to Apply**
If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex.