Senior Manager – Customer Analytics and Insights for Digital Transformation and Growth at blithequark

Introduction to blithequark

blithequark is a pioneering force in the fintech industry, providing a unified digital origination and decisioning platform that empowers financial institutions to meet the evolving needs of their customers. Our platform is designed to scale with banks and credit unions at any stage of their digital journey, delivering a seamless, digital-first experience that streamlines everything from loan origination to deposit account opening. With built-in fraud orchestration and risk management, blithequark enables financial institutions to control risk across any product while optimizing performance and enhancing security.

About the Role

We are seeking an exceptional Senior Manager of Customer Analytics to join our team at blithequark. As a Senior Manager of Customer Analytics, you will play a critical role in driving business growth and customer satisfaction by analyzing customer performance and usage data, identifying trends and patterns, and generating actionable insights. You will collaborate closely with our Customer Success team to understand their data needs and priorities, and work with the Revenue Operations team to ensure data accuracy and availability for analysis.

A Day in the Life

A typical day as a Senior Manager of Customer Analytics at blithequark will be dynamic and fast-paced. You will start by collaborating with the Customer Success team to understand their data needs and priorities for the day. Your tasks may include analyzing customer performance and usage data, identifying trends or patterns, and generating insights to improve customer satisfaction and retention. You will also work closely with the Revenue Operations team to ensure data accuracy and availability for analysis, and communicate your findings and recommendations to internal stakeholders, including Customer Success Managers and Leadership, as well as senior client stakeholders, to drive informed decision-making.

Key Responsibilities

As a Senior Manager of Customer Analytics at blithequark, your key responsibilities will include:

• Strategic Analysis & Forecasting: Analyze current customer data and business strategies across product, marketing, and credit to identify actionable insights. You will be responsible for explaining performance variances, recommending remedial actions to senior leadership, and developing predictive models to forecast customer behavior and preferences.
• Drive Strategic Initiatives: Lead data-driven initiatives to enhance partner growth and profitability. You will convert analytical insights into specific recommendations for fraud detection and authentication, credit optimization, and work with the Customer Success and Marketing teams to define project deliverables and timelines. You will enhance and maintain dashboards and reports to track customer health, usage patterns, and performance metrics.
• Stakeholder Engagement & Communication: Collaborate with cross-functional teams, including Customer Success, Revenue Operations, Finance, and Product, to gather requirements and implement data-driven solutions. You will be responsible for developing and presenting key recommendations and findings to senior leadership at blithequark and its customers. You will support Customer Success Managers with creating executive business review reports that create compelling data narratives, and proactively identify opportunities to optimize customer workflows and improve the overall customer experience.

Essential Qualifications

To be successful as a Senior Manager of Customer Analytics at blithequark, you will need:

• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
• 7+ years of proven experience working in data analysis, preferably in a customer-facing role within the fintech industry.
• Proficiency in SQL for data querying and manipulation.
• Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
• Excellent communication skills, with the ability to present findings and recommendations to both technical and non-technical stakeholders.
• A strong executive presence, familiarity, and fluency when interacting with senior clients in credit risk.
• Experience with data visualization tools such as Tableau, Power BI, or Looker.
• Detail-oriented mindset with a focus on data accuracy and quality.
• Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Advanced degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
• 10+ years of experience working in data analysis, preferably in a customer-facing role within the fintech industry.
• Experience with machine learning algorithms and statistical modeling techniques.
• Proficiency in programming languages such as Python, R, or Java.
• Experience with cloud-based data platforms such as AWS or Azure.
• Certifications in data science or analytics, such as Certified Data Scientist (CDS) or Certified Analytics Professional (CAP).

Skills and Competencies

To be successful as a Senior Manager of Customer Analytics at blithequark, you will need to possess the following skills and competencies:

• Analytical skills: Ability to analyze complex data sets, identify trends and patterns, and generate actionable insights.
• Communication skills: Ability to present findings and recommendations to both technical and non-technical stakeholders, and to communicate complex data insights in a clear and concise manner.
• Collaboration skills: Ability to work effectively with cross-functional teams, including Customer Success, Revenue Operations, Finance, and Product.
• Problem-solving skills: Ability to identify and solve complex problems, and to develop creative solutions to drive business growth and customer satisfaction.
• Leadership skills: Ability to lead and manage teams, and to develop and implement strategic plans to drive business growth and customer satisfaction.

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Senior Manager of Customer Analytics, you will have opportunities to:

• Develop and implement strategic plans to drive business growth and customer satisfaction.
• Lead and manage teams, and to develop and mentor junior analysts.
• Collaborate with cross-functional teams to develop and implement new products and services.
• Participate in industry conferences and events, and to publish research papers and articles in industry publications.

Learning and Development

At blithequark, we are committed to the learning and development of our employees. As a Senior Manager of Customer Analytics, you will have access to:

• Training and development programs, including data science and analytics training, leadership development programs, and industry-specific training.
• Mentorship programs, including mentorship from senior leaders and industry experts.
• Industry conferences and events, including opportunities to participate in industry conferences and events, and to publish research papers and articles in industry publications.
• Access to industry-leading tools and technologies, including data science and analytics software, cloud-based data platforms, and machine learning algorithms.

Work Environment and Company Culture

At blithequark, we are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on the following values:

• Inclusion: We believe that inclusion is more than just a word, it's an action. We empower intrepid engagement and learning, increase diverse representation, and foster a culture where everyone can bring their full self to work without regard to differences.
• Diversity: We believe that diversity is essential to driving innovation and growth. We strive to create a workforce that reflects the diversity of our customers and the communities we serve.
• Belonging: We believe that everyone deserves to feel a sense of belonging at work. We foster a culture of respect, empathy, and inclusivity, where everyone can feel valued and supported.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Base salary: $146,250 - $170,625 per year.
• Bonus: Eligibility for annual performance bonuses as part of our commitment to shared success.
• Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Perks: Access to industry-leading tools and technologies, flexible work arrangements, and a dynamic and supportive work environment.

Conclusion

If you are a motivated and experienced data analyst looking to drive business growth and customer satisfaction, we encourage you to apply for the Senior Manager of Customer Analytics role at blithequark. With a competitive compensation package, opportunities for career growth and development, and a positive and inclusive work environment, blithequark is the perfect place to take your career to the next level. Apply now to join our team and help us shape the future of fintech!

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