Join the Team: Senior Manager - Control Management Reporting & Analytics
American Express is seeking a highly skilled and results-driven Senior Manager - Control Management Reporting & Analytics to join our team in the U.S. Consumer Services department. As a core member of our team, you will play a critical role in driving success and ensuring control management is embedded in the day-to-day operations of our organization. This position requires a strong and diverse skillset in relevant areas, and we offer a competitive salary and benefits package in return for your time and effort.
About American Express
At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. We offer a unique and meaningful career journey with benefits, programs, and flexibility that support you personally and professionally.
Our company values and powerful backing promise are centered around providing the world's best customer experience every day, with utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong. We strive to uphold these values and make membership an indisputable competitive advantage.
Job Summary
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S. The objective of the US Consumer Services Control Management Reporting and Analytics team is to establish the Operational Risk and Controls strategy for US Consumer Services, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.
We are looking for a Senior Manager of Reporting and Analytics focused on ensuring control management is embedded in the day-to-day operations of our organization. This role involves extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Key Responsibilities
- Oversee execution plans for operational risk management within the business unit (BU), including BU-specific guidelines, project plans, etc.
- Oversee tracking of issues with KRI limits and risk appetite for US Consumer Services to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems.
- Manage the support of the development of operational risk framework to enable effective risk management and decision making in the BU.
- Manage specific risk and controls governance forums for US Consumer Services, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums.
- Support development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs.
- Facilitate the understanding and use of the risk governance framework across BUs through regular communication.
- Support the internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence).
- Aggregate reporting, approvals/exceptions, and support "change-the-function" activities for the BU.
- Lead implementation of key areas training initiatives that align with Operational Risk Management.
- Manage processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials.
- Support sharing insights, better practices, themes, etc. across the enterprise.
Requirements
Essential Qualifications
- 4+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) with an understanding of critical operational risk management lifecycle activities.
- Excellent project management, communication, and interpersonal skills.
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
- Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
Preferred Qualifications
- Bachelor's Degree in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
- Experience in at least one of the following:
- Translating operational risk strategy and programs into performance trends and themes.
- Developing compelling reporting materials and insights regarding risk management performance and adherence to guidelines and standards.
- Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds.
- Performing or supporting an audit or review of operational processes, risks, and controls.
- Advanced PowerPoint and Excel skills, including extensive formula and pivot table creation.
- Experience in the financial services industry.
Career Growth Opportunities and Learning Benefits
At American Express, we prioritize the growth and development of our colleagues. We offer:
- Career development and training opportunities.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
Work Environment and Company Culture
We strive to create an environment where everyone is seen, heard, and feels like they belong. Our company culture is centered around:
- Integrity.
- Respect.
- Accountability.
- Teamwork.
- Innovation.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Salary range: $90,000.00 to $165,000.00 annually + bonus + benefits.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
Conclusion
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! As a Senior Manager - Control Management Reporting & Analytics at American Express, you will play a critical role in driving success and ensuring control management is embedded in the day-to-day operations of our organization. We look forward to reviewing your application.
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