About the position
Genentech seeks to hire a Senior Legal Administrative Operations Manager with a blend of people management and project management skills. This individual will play a pivotal role in aligning administrative support services with the evolving needs of our Legal Department, while also driving individual project work to enhance operational efficiencies. The role will be a 75-25 split between primarily team management and project management responsibilities, including driving process improvements and operational efficiencies. This role reports into the Legal Operations Team of Genentech, a member of the Roche group. This position is based onsite at the South San Francisco, California campus of Genentech and is not suitable for a fully remote working arrangement. Relocation benefits are not available for this job posting.
Responsibilities
• Lead and manage a team of administrative professionals supporting various practice groups within Legal.
• Provide coaching, performance management, career development, and succession planning for direct reports.
• Foster a collaborative and cohesive environment among the administrative team, fostering knowledge-sharing and best practices.
• Develop and execute training programs to enhance administrative skill sets, particularly in technology, automation, and legal operations processes.
• Partner with legal leadership to align administrative services with department goals and evolving business needs.
• Oversee resource allocation to ensure equitable distribution of work and provide backup support when necessary.
• Monitor and refine Service Level Agreements (SLAs) to maintain high-quality administrative support across the department.
• Identify and implement process improvements to increase efficiency, reduce redundancy, and enhance workflow across legal administrative functions.
• Standardize administrative workflows and best practices across legal teams.
• Actively analyze administrative performance metrics and recommend operational enhancements.
• Lead change management efforts related to administrative operations, ensuring smooth transitions in processes and structures.
• Take on individual project work, including Project Manager responsibilities, to drive process improvements and enhance operational efficiencies within the Legal Department.
• Lead continuous improvement initiatives to modernize and streamline administrative processes within the department.
Requirements
• Bachelor's degree (Ideally in a scientific, business, or legal discipline)
• Minimum of 7 years of experience in an administrative management role, preferably in a corporate legal or professional services environment.
• 5+ years of proven ability to lead project teams
• Experience managing teams of administrative professionals with a focus on performance development and training.
• Background in legal operations, process improvement, or project management is a plus.
• Ability to motivate, coach, and develop high-performing teams.
• Experience identifying inefficiencies and implementing workflow improvements.
• Ability to lead individual projects, manage deadlines, and deliver process improvements.
• Comfort with administrative technology, legal operations tools, and workflow automation.
• Strong interpersonal skills with the ability to engage and influence senior stakeholders.
• Ability to guide teams through organizational change and process transitions.
Benefits
• Discretionary annual bonus based on individual and Company performance.
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