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Welcome to Wolters Kluwer – Where Expertise Meets Innovation
Wolters Kluwer stands at the forefront of professional information, software solutions, and services that empower decision‑makers across healthcare, tax & accounting, finance, legal, regulatory compliance, and ESG sectors. With 2022 revenues exceeding US $5.5 billion, a presence in over 180 countries, and a workforce of roughly 20,000 dedicated professionals, we are a global powerhouse that values ingenuity, collaboration, and impact. Recognized by Forbes as one of America’s Best Large Employers (2022) and celebrated for our commitment to diversity and inclusion, Wolters Kluwer offers an environment where you can grow, innovate, and make a tangible difference for enterprise clients worldwide.
About the Role: Customer Success Project Manager (Remote)
We are seeking a dynamic, results‑driven Customer Success Project Manager to own the end‑to‑end delivery of our Business License Services portfolio for enterprise customers. Operating fully remotely, you will serve as the primary liaison between our clients, internal product teams, and cross‑functional partners, ensuring seamless onboarding, ongoing adoption, and continuous value generation. This position blends project‑management rigor with consultative customer‑success expertise, offering you the chance to shape high‑impact initiatives that directly influence client satisfaction, renewal rates, and revenue growth.
Key Responsibilities
- Client Onboarding & Implementation: Lead the onboarding journey for new enterprise accounts, coordinating internal resources, defining project scopes, establishing timelines, and ensuring successful launch of CT Corporation’s Business License Services.
- Lifecycle Management: Own the post‑sales customer lifecycle, driving renewal processes, identifying upsell and cross‑sell opportunities, and acting as a trusted advisor to deepen product adoption.
- Risk & Issue Mitigation: Proactively flag risks, resolve issues, and adjust project plans to keep initiatives on track while balancing time, budget, and quality constraints.
- Stakeholder Communication: Serve as the central point of contact for clients, government agencies, and internal partners, delivering clear, concise updates and managing expectations.
- Resource Scheduling & Capacity Planning: Align internal team capacity with project demands, ensuring the right expertise is applied at each stage of the implementation.
- Data‑Driven Decision Making: Maintain complex Excel‑based dashboards and reporting mechanisms to track project health, customer satisfaction metrics, and financial performance.
- Process Improvement: Continuously evaluate and refine onboarding and lifecycle processes, contributing to the evolution of our project‑management methodology and best‑practice repository.
- Compliance & Governance: Apply corporate governance principles to protect client data, adhere to licensing regulations, and ensure all deliverables meet internal and external compliance standards.
Minimum Qualifications (Essential)
- Education: Bachelor’s degree in Business, Management, Liberal Arts, or a related field; or equivalent professional experience.
- Experience: Minimum of 3 years in consultative customer service, account management, licensing, or project management within an enterprise environment.
- Remote Work Eligibility: Must be legally authorized to work in the United States and possess a reliable home office setup with high‑speed internet.
- Technical Proficiency: Advanced competency in Microsoft Excel (including pivot tables, complex formulas, and data visualization).
- Communication Skills: Ability to translate technical concepts into business value for a diverse set of stakeholders, both written and verbal.
Preferred Qualifications (Nice‑to‑Have)
- 5+ years of experience in a customer‑success or account‑management role, specifically within licensing or regulatory technology solutions.
- Demonstrated track record of managing large‑scale, multi‑phase projects with budgets exceeding $100 K.
- Professional certifications such as PMP, PRINCE2, or Certified Customer Success Manager (CCSM).
- Familiarity with CT Corporation’s suite of Business License Services and related regulatory frameworks.
- Experience working with cross‑functional, matrixed teams in a global, remote setting.
Core Skills & Competencies
- Project Management: Mastery of scope, schedule, cost, and quality management; adept at using project‑tracking tools (e.g., MS Project, Asana, Jira).
- Customer‑Centric Mindset: Passion for delivering exceptional service, building long‑term relationships, and advocating for client success.
- Analytical Thinking: Ability to interpret data trends, assess risk, and make evidence‑based recommendations.
- Collaboration & Influence: Skillful at rallying diverse teams around shared goals and influencing outcomes without direct authority.
- Adaptability: Comfortable navigating ambiguity, shifting priorities, and evolving product landscapes.
- Attention to Detail: Precision in documentation, reporting, and compliance monitoring.
- Technology Fluency: Comfortable learning new SaaS platforms, APIs, and digital collaboration tools quickly.
What We Offer – Competitive Compensation & Comprehensive Benefits
We recognize that talent thrives when supported by a holistic rewards package. While exact salary ranges will be discussed during the interview process, successful candidates can expect a competitive base salary complemented by performance‑based incentives. Our benefits suite includes:
- Medical, dental, and vision coverage with multiple plan options.
- Flexible 401(k) retirement plan with company matching contributions.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Generous paid time off, including vacation, sick leave, and paid parental leave.
- Professional development budget for certifications, conferences, and continued education.
- Well‑being programs such as virtual fitness classes, mental‑health resources, and employee assistance services.
- Remote‑work stipend to help create a productive home‑office environment.
Career Growth & Learning Opportunities
At Wolters Kluwer, your career trajectory is shaped by ambition and curiosity. As a Customer Success Project Manager, you will have access to:
- Mentorship Programs: Pairing with senior leaders to accelerate skill development and strategic thinking.
- Cross‑Functional Exposure: Opportunities to collaborate with product, engineering, legal, and sales teams, broadening your business acumen.
- Leadership Pathways: Clear routes toward senior project‑management, program‑management, or customer‑success leadership roles.
- Innovation Labs: Participation in internal hackathons and innovation initiatives that drive the future of licensing technology.
We invest heavily in continuous learning, offering unlimited access to online training platforms, internal knowledge bases, and industry‑specific webinars to keep you at the cutting edge of regulatory tech.
Our Culture – Inclusive, Collaborative, and Purpose‑Driven
Wolters Kluwer has earned a reputation as a global diversity leader, consistently recognized by Forbes and the Financial Times for fostering an inclusive workplace where every voice is valued. Our cultural pillars are:
- Integrity: Acting ethically and transparently in all client and internal interactions.
- Collaboration: Leveraging diverse perspectives to solve complex challenges.
- Innovation: Encouraging bold ideas and continuous improvement.
- Customer Success: Placing client outcomes at the heart of everything we do.
- Diversity & Inclusion: Building a workforce that reflects the global communities we serve, with active employee resource groups and equitable policies.
Whether you are participating in virtual town halls, diversity workshops, or informal coffee chats with teammates across continents, you will feel a strong sense of belonging and purpose.
How to Apply – Take the Next Step in Your Career
If you are ready to lead enterprise licensing initiatives, drive customer success, and grow within a world‑class organization, we want to hear from you. Click the link below to submit your resume, cover letter, and any supporting materials. Remember, we value attitude, curiosity, and a willingness to learn as much as we value experience – so don’t hesitate if you meet most, but not all, of the listed qualifications.
Apply Now – Join Wolters Kluwer’s Remote Customer Success Team
Don’t Miss This Opportunity
At Wolters Kluwer, your work will directly influence how thousands of businesses navigate complex licensing landscapes, making you a pivotal part of our mission to empower informed decision‑making worldwide. Join us, and together we’ll shape the future of regulatory technology.
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