Senior Business Process Improvement Manager

Job Description: • Lead enterprise-wide, cross-functional process improvement initiatives from problem definition through implementation and sustainment • Prioritize and lead process improvement activities across the enterprise in support of all departments and functional areas • Facilitate workshops and working sessions including process mapping, root cause analysis, future-state design, and prioritization exercises • Apply Lean, Six Sigma, and continuous improvement methodologies to improve operational performance, reduce variation, and eliminate waste • Partner with senior leaders to identify high-impact improvement opportunities aligned to strategic objectives • Translate complex operational challenges into structured improvement roadmaps with clear milestones and success metrics • Leverage data and analytics to quantify problems, validate root causes, and track benefits realization • Develop business cases and executive-level presentations to communicate insights, recommendations, and outcomes • Coach and mentor business partners and junior team members on continuous improvement tools and ways of working • Provide training and guidance to project teams and functional areas to assist with the implementation and maintenance of process improvement activities • Collaborate with Technology, Product, Compliance, and Operations teams to ensure solutions are scalable, compliant, and sustainable • Support the development of standard work, governance models, and performance management routines to embed improvements • Evaluate completed process improvement projects to identify and implement best practices and lessons learned Requirements: • Bachelor's degree in related field or equivalent experience • MBA or MHA preferred • 6+ years of LEAN, Six Sigma or related process improvement experience, preferably in the healthcare industry • Previous working knowledge of process mapping and design, statistical applications and project management software • Demonstrated success driving improvements in healthcare payor operations • Strong facilitation skills with the ability to influence stakeholders at all levels • Proficiency in process mapping, workflow design, and improvement tools • Experience working with data to inform decisions, measure outcomes, and track performance • Familiarity with project management principles and tools in complex organizations • LEAN/Six Sigma Black Belt or Master Black Belt certification preferred Benefits: • competitive pay • health insurance • 401K and stock purchase plans • tuition reimbursement • paid time off plus holidays • flexible approach to work with remote, hybrid, field or office work schedules Apply Now Apply Now