Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.
Mapbox IT provides efficient and seamless business technology solutions by managing communication and collaboration tools, network infrastructure, and end-user hardware. We provide 24/7 global Help Desk support, conduct new hire orientations, and manage technology for offices and events. Our responsibilities also include identity management, physical and mobile networking, and the security and monitoring of end-user assets.
Serve as the lead administrator and subject matter expert for the entire Atlassian ecosystem.
Architect, design, and implement highly complex and scalable Jira workflows, schemes, and custom fields.
Lead the strategic evaluation and management of Atlassian Marketplace add-ons.
Administer and optimize critical third-party tools, with advanced expertise in Exalate for robust data synchronization.
Proactively identify and resolve advanced Atlassian application issues, ensuring high availability.
Develop and enforce comprehensive documentation, standards, and governance policies.
Lead major Atlassian upgrades, migrations, and infrastructure enhancements.
Drive continuous improvement through automation and advanced configurations.
Utilize significant experience with Zendesk to architect and manage deep integrations with Atlassian, optimizing shared workflows.
Mentor junior administrators and provide technical guidance.
Provide light support for local office
5+ years of progressive experience as an Atlassian Administrator, with a significant portion in a senior capacity.
Deep expertise in architecting and maintaining highly complex Jira workflows, including advanced scripting (e.g., Groovy).
Expert-level understanding of Jira Service Management (JSM) and Confluence.
Mastery of Atlassian user management, permissions, and security in large-scale environments.
Extensive hands-on experience with third-party Atlassian Marketplace apps, specifically advanced configuration of Exalate.
Strong experience with database administration and advanced SQL.
Exceptional problem-solving and communication skills.
Ability to communicate fluently in English
Practical experience with Zendesk administration, including API integrations and workflow optimization, especially relating to Atlassian.
Atlassian Certified Professional (ACP) certifications are a strong plus.
Proficiency with Linux and scripting (Bash, Python)
In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:
We value high-performing creative individuals who dig into problems and opportunities.
We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application.
We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.
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