Position Summary The Administrative Assistant will support HelloHero’s management team across multiple departments by providing operational and project support wherever it is needed most. This is a fast-paced, hands-on role where success depends on being both fast and efficient — able to quickly understand priorities, execute with accuracy, and keep projects moving forward. Responsibilities may include collecting and organizing data, creating and maintaining spreadsheets and reports, researching vendors, setting up digital tools, assisting with customer outreach, and supporting cross-team initiatives. The ideal candidate is a strategic thinker and self-starter who thrives under pressure, works productively, and takes pride in delivering high-quality results on time. Key Responsibilities - Provide day-to-day administrative and operational support to leadership and teams. - Manage scheduling, documentation, and communication with speed and accuracy. - Take ownership of new and unfamiliar tasks, applying resourcefulness to find solutions. - Support operational processes including reporting, tracking, and follow-up on key initiatives. - Develop, maintain, and analyze spreadsheets to track data, create reports, and support decision-making. - Use digital tools to streamline workflows, track progress, and improve team efficiency. - Assist with coordination across departments to ensure projects and priorities move forward smoothly. - Support customer outreach and vendor communication, including being comfortable and professional on the phone. - Anticipate needs, troubleshoot issues, and offer proactive solutions. - Use AI tools (e.g., ChatGPT) and digital resources to research, draft, and streamline tasks efficiently. Experience Required - 3–4 years of professional work experience in a fast-paced environment (administration, operations, customer service, or similar). - Hands-on experience with spreadsheets (Google Sheets or Excel), including formulas, formatting, and data organization. - Familiarity with digital productivity tools (e.g., Google Workspace, Slack, CRMs, AI tools such as ChatGPT). - Experience handling multiple responsibilities with speed, accuracy, and attention to detail. Demonstrated ability to think strategically while executing efficiently. Qualifications - Strong written and verbal communication skills. - Comfortable and professional on the phone with customers, vendors, and internal teams. - Quick learner with a bias for action — able to pick up new tasks and tools rapidly. - Highly organized and dependable; able to prioritize effectively. - Mission-driven with a desire to support teams that deliver care to children and families. - Ability to maintain confidentiality and handle sensitive information. - Education: No degree required. Equivalent work experience and demonstrated skills valued. Key Competencies - Speed: Gets work done quickly without sacrificing quality. - Efficiency: Streamlines tasks and eliminates wasted effort. - Strategic Thinking: Connects day-to-day tasks to broader organizational goals. - Problem-Solving: Finds practical solutions to challenges. - Adaptability: Thrives when priorities shift. - Digital Fluency: Proficient with spreadsheets, digital platforms, and comfortable leveraging AI tools to improve efficiency. - Ownership: Takes initiative and follows tasks through to completion. - Collaboration: Works effectively with leaders and teams across departments. - Reliability: Delivers consistent, high-quality results. This job requires an interview which will be conducted this week. This job will start on 9/5. Apply tot his job