Salesforce Service Desktop Automation QA Engineer
Role
The Salesforce Service Desktop Automation QA Engineer will focus on validating the organization s telephony-integrated Service Desktop and agent workflows built on Salesforce. This role supports multiple concurrent initiatives, including fraud and voice authentication, telephony platform upgrades, and AI-assisted agent experiences. The QA engineer will ensure functional correctness, security and data visibility behavior, and end-to-end reliability across Service Desktop and telephony-driven workflows.
Mandatory Skills & Experience
• Experience testing Salesforce applications
• Strong understanding of the Salesforce security model, including:
• profiles and permission sets
• role hierarchy
• data visibility and record access
• Experience validating behavior across multiple user profiles and roles
• Hands-on experience using a Selenium-based automation framework
• Ability to design and execute end-to-end test scenarios across Salesforce and integrated systems
Optional / nice-to-have skills
• Experience testing telephony-integrated or contact-center Salesforce implementations
• Experience validating fraud or voice-authentication workflows (for example Pindrop)
• Experience validating telephony package upgrades such as NICE inContact
• Experience testing AI-driven features such as call summaries, agent prompts, or automated actions (for example Cresta)
• Experience building or extending Selenium automation frameworks for complex enterprise environments
With Regards,
Saroj Duhan | US IT Recruiter
Naztec International Group LLC.
263 N Jog Road, West Palm Beach, FL 33413