Join the Hyatt Team as an RMS Support Manager in LATAM
Hyatt, a renowned global hospitality company, is seeking an experienced RMS Support Manager to join our dynamic Global Revenue Management team in the LATAM region. As a remote-based position, this role offers the flexibility to work from anywhere while being part of a team that values diversity, equity, and inclusion. If you have a passion for hospitality, excellent communication skills, and experience with revenue management systems, we encourage you to apply for this exciting opportunity.
About Hyatt
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
Our Culture of Care
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
Why Join Us?
As an RMS Support Manager at Hyatt, you will be part of a team that is passionate about delivering exceptional guest experiences and driving business growth. You will have the opportunity to work with a talented team of professionals, collaborate with hotels and regional/corporate users, and contribute to the success of our revenue management systems.
Key Responsibilities
- Provide critical support to hotels and regional/corporate users in the use of Hyatt’s Revenue and Reservation systems, including PrO, Reserve, RMT, and Hy-Res.
- Collaborate with corporate leadership and developers to enhance RMS systems, policies, and procedures.
- Facilitate training classes and workshops for Revenue, Reservations, Sales, and Operations colleagues at all levels of the organization.
- Troubleshoot issues and provide solutions to ensure seamless system operations.
- Participate in testing and quality assurance of new RMS enhancements, bug fixes, and releases.
- Develop and maintain comprehensive knowledge of Hyatt’s revenue management systems and periphery systems that influence them.
Requirements
Essential Qualifications
- Minimum of 2 years of Hyatt property experience in Revenue leadership or similar experience utilizing Hyatt PrO.
- Bilingual in Spanish/English (written and spoken).
- Highly skilled with system/function knowledge of Reserve (CRS), PrO (RMS), and RMT (Rate Management Tool).
- Training experience both virtually and in-person.
- Proficiency in Microsoft Office applications, including Teams, Word, Excel, PowerPoint, and Outlook.
- Ability to multi-task in a high-paced environment and work independently with high efficiency and professionalism.
- Strong verbal and written communication skills.
- Proven ability to creatively problem-solve.
- Open-minded and able to adapt to a fast-paced, changing environment and champion change.
- Ability to use independent judgment and, when necessary, act as sole decision-maker when interacting with hotels.
- Schedule flexibility is required up to and including occasional evening, overnight, early morning, and weekend hours.
- Willingness and ability to travel for training sessions and/or corporate meetings.
- Ability to relate to hotels and deliver authentic, experienced-based training with knowledge to go into live systems for demonstrations and examples in both live and virtual environments.
- High School education is required.
Preferred Qualifications
- Opera (PMS) and SynXis experience.
- Previous experience with Ideas G3.
What We Offer
At Hyatt, we offer a comprehensive benefits package, including:
- Competitive salary.
- Annual allotment of free hotel stays at Hyatt hotels globally.
- Flexible work schedules.
- Work-life benefits, including well-being initiatives such as a complimentary Headspace subscription and a discount at the on-site fitness center.
- A global family assistance policy with paid time off following the birth or adoption of a child, as well as financial assistance for adoption.
- Paid Time Off, Medical, Dental, Vision, 401K with company match.
Career Growth Opportunities
At Hyatt, we are committed to the growth and development of our colleagues. As an RMS Support Manager, you will have opportunities to:
- Develop your skills and expertise in revenue management systems.
- Collaborate with a talented team of professionals.
- Contribute to the success of our revenue management systems.
- Participate in training and development programs.
- Advance your career within the company.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Hyatt is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity, equity, and inclusion and strive to create a work environment that is inclusive and respectful of all employees.
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