Experienced Customer Service Specialist – Government and Corporate Affairs Liaison
**Rewritten Job Description:**
Join the arenaflex Team: A World of Possibilities Awaits
Are you ready to embark on a new journey, one that combines your passion for customer service with your desire to make a meaningful impact in the world of government and corporate affairs? Look no further than arenaflex, a leading organization that values innovation, inclusivity, and excellence. As a Customer Service Specialist – Government and Corporate Affairs Liaison, you'll have the opportunity to travel the world, grow your expertise, and become the best version of yourself.
About arenaflex
At arenaflex, we're more than just a company – we're a family. We're a team of dedicated professionals who share a common goal: to provide exceptional service to our customers and to make a positive impact on the world around us. With a global network of over 6,800 daily flights to 365 destinations, we're the perfect choice for anyone who loves to travel and explore new horizons.
About the Role
As a Customer Service Specialist – Government and Corporate Affairs Liaison, you'll be a key member of our Corporate Affairs Team within the Government Affairs Division. Your primary responsibilities will include:
- Promoting and selling air travel on arenaflex
- Preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets
- Answering inquiries regarding general travel information and resolving customer problems in a mutually beneficial manner
- Communicating with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
- Communicating new rules, policies, and procedures that would affect the customer
What You'll Need for Success
To excel in this role, you'll need:
- A Bachelor's degree in a relevant field or equivalent experience/training
- Excellent leadership, organizational, and customer contact skills
- Knowledge of Native SABRE
- The ability to be resourceful and creative at immediate problem resolution
- A high level of initiative, good judgment, and dependability
- Satisfactory attendance
What You'll Get
As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:
- Travel Perks: Explore the world with your family and friends on over 6,800 daily flights to 365 destinations
- Health Benefits: Access comprehensive health, dental, prescription, and vision benefits, plus virtual doctor visits and flexible spending accounts
- Wellness Programs: Stay healthy and motivated with our wellness programs, resources, and support
- 401(k) Program: Enjoy employer contributions to your 401(k) program after one year
Our Culture
At arenaflex, we're committed to creating an inclusive and diverse work environment that values the unique perspectives and experiences of our team members. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us to reach our full potential and create a workplace that's truly inclusive.
Join the arenaflex Team Today
If you're ready to embark on a new journey and make a meaningful impact in the world of government and corporate affairs, we want to hear from you. Apply now to become a Customer Service Specialist – Government and Corporate Affairs Liaison at arenaflex and start exploring a world of possibilities.
Apply Now
Apply Now