Curaleaf is a leading global cannabis provider committed to quality and innovation. The Retail Sales Associate will serve as the face of the brand, assisting customers in exploring cannabis products and delivering exceptional service in a fast-paced retail environment.
Responsibilities
- Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience
- Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice
- Address concerns with professionalism and resolve issues to ensure customer satisfaction
- Encourage loyalty by signing guests up for rewards programs
- Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere
- Help open and close the store, handle cash, and follow all procedures and regulations
- Check IDs, update customer profiles, and process transactions accurately
- Keep the store clean, organized, and fully stocked, from the sales floor to the backroom
- Support inventory tasks like restocking, fulfilling online orders, and counting products
- Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge
- Highlight deals and complementary items at checkout to boost customer satisfaction
- Stay on top of promotions and product updates to give customers a seamless experience
- Stay agile and adaptable in a fast-paced, ever-changing retail environment
- Take on extra duties as needed to support the team and store success
Skills
- A high school diploma or GED
- At least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction
- A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately
- The ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment
- Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights
- Excellent communication skills, with the ability to connect with customers and team members alike
- Strong multitasking abilities and the agility to shift priorities as needed
- Comfort with technology and a willingness to learn new tools to support daily operations and customer engagement
- Solid time management and organizational skills to stay on top of tasks and responsibilities
- Effective de-escalation techniques and a calm, solution-oriented approach to handling customer concerns
- Basic proficiency in math and computer applications to support transactions and reporting
- A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience
- Strong conflict resolution skills and the ability to remain composed under pressure
- Initiative and a team-first attitude, with a readiness to support store leadership and contribute to overall success
- A natural ability to build rapport and maintain lasting customer relationships
- A collaborative spirit and a commitment to working well within a team environment
- A background in a sales role with a focus on tracking KPIs and meeting sales targets
- Familiarity with e-commerce systems and order fulfillment processes
- Previous experience within a regulated retail setting
Benefits
- Career Growth Opportunities
- Competitive Pay and Benefits
- Generous PTO and Parental Leave
- 401(K) Retirement Plan
- Life/ Disability Insurance
- Community Involvement
- Referral Bonuses and Product Discounts
Company Overview
Curaleaf operates as a vertically integrated medical and wellness cannabis producer. It was founded in 2010, and is headquartered in Wakefield, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://curaleaf.com.
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