Note: The job is a remote job and is open to candidates in USA. Human is a performance-driven digital agency helping eCommerce and growing brands scale profitably. They are seeking a VP of Delivery & Operations to manage delivery directors, enhance operational systems, and ensure high-performing delivery across the agency.
Responsibilities
• Lead and support all delivery directors (Paid Media, Creative/Design, SEO, Account Management/Client Experience, plus collaboration with the CIO)
• Manage cross-functional communication and ensure cohesive delivery across channels
• Serve as the primary point of escalation for delivery issues, timelines, bottlenecks, and execution risks
• Build, document, and refine processes that make delivery consistent, scalable, and efficient
• Ensure teams adopt and follow internal workflows and systems (ClickUp, Slack)
• Own operational reporting for delivery and team capacity
• Establish delivery standards, QA processes, communication guidelines, and SLAs
• Embed AI-first processes and change management into workflows to improve efficiency and impact
• Oversee the delivery P&L ensuring healthy margins through efficient execution, accurate scoping, workload balance, and cost discipline
• Work with the CEO and vCFO to monitor delivery economics and make operational recommendations that improve profitability, resourcing, and forecasting accuracy
• Identify operational inefficiencies, over-servicing patterns, and margin risks and implement corrective processes
• Forecast staffing needs across departments
• Recommend resourcing decisions, including hiring, contractor usage, and load balancing
• Ensure departments are appropriately staffed to deliver high-quality work on time
• Translate client strategic plans into actionable, trackable workflows
• Align departments around timelines, dependencies, and expectations
• Reduce rework, miscommunication, and inconsistencies across accounts
• Coach directors and elevate their leadership skills
• Run the delivery operating cadence: weekly delivery meetings, cross-department syncs, QA reviews, and performance forums
• Support onboarding of new delivery team members
Skills
• 6+ years in operations, delivery, or program management at a digital agency
• Experienced managing multi-disciplinary teams and directors
• Excellent cross-functional communicator and relationship-builder
• Obsessed with clarity, process, structure, and forward momentum
• Calm, resourceful, and solutions-oriented under pressure
• Strong understanding of agency workflows (creative, media, dev, PM, strategy)
• Comfortable being hands-on in an entrepreneurial, fast-moving environment
• Experience at a performance marketing agency
• Experience scaling an agency from $3M–$15M
• Background in operationalizing AI-enabled workflows (not required)
• Familiarity with tools like ClickUp, Asana, Reporting dashboards
Benefits
• Free Healthcare
• Unlimited PTO
• Flexible remote culture
• Long-term growth opportunity as the agency scales
Company Overview
• We’re a human-first digital marketing agency on a mission to help companies grow smarter. It was founded in 2015, and is headquartered in Irvine, California, USA, with a workforce of 11-50 employees. Its website is https://human.marketing/.
Company H1B Sponsorship
• Human has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023, 2 in 2022, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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