Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a company that connects candidates with leading employers. They are seeking a candidate for a remote role that involves negotiating and processing payments for past due student loan accounts, requiring direct telephone contact with customers to resolve delinquent balances and ensure payment recovery.
Responsibilities
- Negotiate and process payments following department guidelines
- Assess consumer financial condition through thorough inquiries
- Identify reasons for delinquency and develop solutions
- Track and maintain customer accounts throughout the collection process
- Perform account maintenance including reviews, reconciling aging, verifying balances, applying payments, and updating accounts in compliance with policies
- Adhere to State and Federal regulations related to collections
- Meet corporate standards for call quality assurance and structure
Skills
- Outgoing, assertive, competitive, and persuasive
- Comfortable interacting with the public
- Possess or able to acquire strong negotiation skills
- Detail oriented with the ability to document accurately in computer systems during calls
- Able to work a flexible schedule including weekends
- High school diploma required
- For remote work: broadband internet connection, hard wired (no Wi-Fi or hotspots), with minimum 25 mbps download and 20 mbps upload speeds
- Some college preferred
Benefits
- Paid training
- Team-oriented work environment
- Growth opportunities
- Generous bonus potential
- Comprehensive benefits including medical, dental, vision, 401k with employer match, paid time off, and paid holidays
Company Overview
RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.
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