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About Concentrix – Pioneering Human‑Centric, Tech‑Powered CX Innovation
Concentrix is not just another technology services firm; we are a global catalyst for customer experience (CX) transformation. With a footprint in more than 70 countries across six continents, we partner with visionary brands—from fast‑growing startups to Fortune Global 500 powerhouses—to redesign how they interact with their customers. Our DNA blends human‑centered design, deep data insight, and cutting‑edge technology to deliver outcomes that go beyond “WOW.”
We believe that the future of CX belongs to those who can marry industry expertise with the flexibility of modern platforms. That’s why our Concentrix Catalyst team exists: to empower clients with strategic consulting, design, and engineering that accelerate digital transformation at scale. As a remote‑first organization, we recruit the world’s best talent, giving you the freedom to work from anywhere while collaborating with top‑tier professionals in a culture built on curiosity, collaboration, and continuous learning.
Position Overview – Remote Senior Customer Engineer (Dynamics CRM & Power Platform)
We are seeking an experienced, highly motivated Customer Engineer who will serve as a trusted technical advisor for enterprise‑level clients implementing, optimizing, and migrating Microsoft Dynamics CRM solutions. This role blends deep technical acumen with consultative expertise, enabling you to shape the success of complex, multi‑regional deployments of Dynamics 365 Customer Engagement and the broader Power Platform (Power Apps, Power Automate, Dataverse, and more).
If you thrive on challenging conventions, delivering measurable outcomes, and creating extraordinary experiences for customers, this is the opportunity to accelerate your career while working remotely across the United States.
Key Responsibilities
- Trusted Advisor Role: Build and nurture strategic relationships with senior stakeholders, acting as the go‑to technical authority for all Dynamics CRM and Power Platform initiatives.
- Service Delivery Planning: Design, execute, and iterate on comprehensive service delivery roadmaps that incorporate repeatable best‑practice frameworks, health assessments, and performance‑tuning strategies.
- Technical Consulting & Architecture: Lead architecture reviews for on‑premises Dynamics CRM, guide cloud migrations to Dynamics 365 Customer Engagement Online, and define integration patterns with Power Platform services.
- Performance Optimization: Conduct deep‑dive analyses of CRM infrastructure, SQL Server performance, IIS configurations, and client‑side latency to drive measurable improvements in system speed and reliability.
- Customization & Development: Oversee the design and delivery of custom entities, forms, views, JavaScript, C# plugins, workflows, and Power Apps solutions, ensuring alignment with business processes and governance standards.
- Training & Enablement: Deliver engaging technical training sessions, workshops, and webinars; continuously improve training curricula based on feedback and emerging platform capabilities.
- Issue Resolution: Manage high‑impact, transactional support tickets; diagnose root causes, provide clear remediation steps, and prevent recurrence through knowledge‑base enrichment.
- Collaboration & Knowledge Sharing: Partner closely with global support engineers, solution architects, and product specialists to exchange insights, share best practices, and co‑author technical documentation.
- Governance & Center of Excellence: Contribute to the development of governance models, security policies, and compliance frameworks for Power Platform environments.
Essential Qualifications – What You Bring to the Table
- Language & Communication: Fluent English with exceptional written and verbal communication skills; ability to translate complex technical concepts into clear business value.
- Consultative Experience: Minimum 3‑5 years in a customer‑facing consulting role, preferably within enterprise‑level Dynamics CRM or D365 implementations.
- Technical Depth: Proven expertise in:
- Dynamics CRM 2015+ on‑premises installation, configuration, and lifecycle management.
- Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service) and Power Platform (Power Apps, Power Automate, Dataverse).
- C# .NET development, JavaScript customization, plugin creation, and workflow automation.
- SQL Server performance tuning, IIS administration, networking basics, and client‑side troubleshooting.
- Migration Skills: Hands‑on experience planning and executing migrations from on‑premises Dynamics CRM to Dynamics 365 CE (cloud), including data migration, environment replication, and post‑migration validation.
- Training & Enablement Ability: Demonstrated success delivering technical training, creating instructional material, and coaching both technical and non‑technical audiences.
- Problem‑Solving Mindset: Strong analytical abilities, with a track record of diagnosing complex platform issues and implementing durable solutions.
- Collaboration Spirit: Ability to thrive in a distributed team environment, sharing knowledge and supporting peers worldwide.
- Growth Orientation: A genuine curiosity for emerging technologies, modern engineering tools, and continuous professional development.
Preferred (but Not Mandatory) Add‑Ons
- Fluency in French and/or Spanish, expanding support capabilities for multinational clients.
- Experience authoring comprehensive technical training courses for Dynamics 365 and Power Platform.
- Advanced Microsoft certifications such as MCSD, MB-200, MB-400, or MB-500.
- Hands‑on work with Power Platform governance models, Center of Excellence (CoE) kits, and solution ALM pipelines.
- Exposure to Dynamics 365 Customer Insights, Project Operations, or other emerging modules.
Core Skills & Competencies for Success
- Strategic Thinking: Ability to align technical solutions with overarching business objectives and ROI metrics.
- Technical Writing: Craft clear, concise documentation, runbooks, and knowledge articles.
- Leadership Presence: Confidently present to C‑level executives and influence decision‑making.
- Agile Mindset: Familiarity with Scrum, Kanban, and DevOps practices for rapid delivery and continuous improvement.
- Customer‑Centricity: Passion for delivering outstanding service experiences that exceed client expectations.
- Resilience: Ability to navigate ambiguous situations, manage multiple priorities, and stay composed under pressure.
Career Growth & Learning Opportunities
At Concentrix, your professional development is a strategic priority. As a Remote Senior Customer Engineer you will have access to:
- Mentorship Programs: Pairing with senior architects and industry leaders to accelerate skill acquisition.
- Certification Sponsorship: Full reimbursement for Microsoft certifications and other relevant credentials.
- Internal Learning Hub: Unlimited access to on‑demand courses, webinars, and labs covering the latest in Dynamics, Power Platform, cloud architecture, and soft‑skill development.
- Career Pathways: Clear promotion tracks to roles such as Lead Solution Architect, Practice Manager, or Global CX Strategy Director.
- Innovation Projects: Invitation to contribute to internal labs, proof‑of‑concept initiatives, and thought‑leadership publications.
Work Environment & Company Culture
We are a truly remote‑first organization, which means you can set up your office wherever you feel most productive. Our culture is built on:
- Inclusivity & Diversity: A workforce that reflects the global communities we serve, with Employee Resource Groups (ERGs) and inclusive policies.
- Collaboration Platforms: State‑of‑the‑art digital workspaces (Microsoft Teams, SharePoint, Viva) that keep teams connected across time zones.
- Work‑Life Integration: Flexible schedules, generous PTO, and mental‑well‑being resources to support a balanced lifestyle.
- Recognition & Rewards: Regular acknowledgment of achievements through awards, spot bonuses, and peer‑to‑peer shout‑outs.
Compensation, Perks & Benefits
While exact figures will vary based on location, experience, and certifications, our total rewards package includes:
- Competitive Base Salary: $91,457 – $137,186 USD, aligned with market benchmarks for senior technical consultants.
- Performance Incentives: Quarterly/annual bonuses tied to individual and company performance.
- Comprehensive Health Coverage: Medical, dental, vision, and prescription benefits with employer contributions.
- Retirement Savings: 401(k) plan with company match to help you plan for the future.
- Paid Time Off: Generous vacation, sick leave, and holiday schedule plus paid parental leave.
- Learning Stipends: Annual budget for conferences, courses, or books.
- Wellness Programs: Employee assistance, virtual fitness classes, and mental‑health resources.
- Technology Allowance: Home office stipend for ergonomic furniture, monitors, and related equipment.
How to Apply – Take the Next Step in Your Career
If you are a passionate, technically gifted professional eager to help enterprise clients unlock the full potential of Dynamics CRM and the Power Platform, we want to hear from you. Join a forward‑thinking, global team that values innovation, collaboration, and personal growth.
Apply today by clicking the link below, uploading your resume, and sharing a brief cover letter that highlights your most relevant experiences and why you are excited about this role. We look forward to reviewing your application and possibly welcoming you to the Concentrix family.
Ready to Make an Impact?
Don’t miss this chance to shape the future of CX technology while enjoying the flexibility of remote work. Submit your application now and start a journey where your expertise drives real‑world change for leading brands worldwide.
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