Note: The job is a remote job and is open to candidates in USA. ModSquad is a company that partners with a leading educational services provider, supporting the college experience for over 6 million students across North America. They are seeking Customer Support Representatives to assist students, parents, and faculty through inbound calls and emails, ensuring they receive the support they need.
Responsibilities
• Help students, parents, and faculty get the support they need through inbound calls and emails.
Skills
• Computer must have at least 16 GB RAM
• Internet must have a speed of 50 MBPS or more
• A dedicated computer (Windows 10 or newer)
• Wired internet connection (Ethernet) with at least 50 Mbps download speed
• Willing to install ModSquad’s security software and 2FA app
• Willing to install client admin tools
• Access to a webcam or smartphone for photo verification
• Customer Support pros with proven experience and a passion for service
• Tech-savvy problem-solvers who can handle basic troubleshooting with ease
• Campus culture enthusiasts who can bring the energy and identity of a school to life in every interaction
• Detail-focused multitaskers who can juggle multiple apps without breaking a sweat
• Zendesk experience
Company Overview
• ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services. It was founded in 2007, and is headquartered in Sacramento, California, USA, with a workforce of 10001+ employees. Its website is http://modsquad.com/.
Apply Now
Apply Now