Note: The job is a remote job and is open to candidates in USA. ServiceLink is one of the top providers in the mortgage services industry, seeking an ambitious and motivated individual to join their team. The role involves reviewing title commitments, resolving curative issues, and ensuring compliance with client expectations in the real estate sector.
Responsibilities
- Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoff, taxes and HOA
- Resolve rejected curative issues
- Review daily reports to ensure completion of assigned duties
- Follow payment process per client expectations including having correct billing codes
- Provide external reports per client expectations
- Follow referral process per client expectations
- Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoffs, taxes, and HOA
- Follow payment process per client expectations including having correct billing codes
- Follow escalation process internally and externally to provide customer service
- Address inquiries from client or internal staff professionally and in a timely manner
- Maintain open communication with management and clients
- Resolve rejected curative issues
- Attend and participate in team meetings
- All other duties as assigned
Skills
- Proven work experience within real estate industry, and/or vendor management service company
- Exceptional customer service skills
- Working knowledge of real estate titles, deed preparations and closing
- Exceptional organization skills
- High energy and a positive attitude
- Microsoft Excel skills including VLOOKUPs and creating and working with reports
- High School diploma or equivalent required
- Practical work experience within real estate industry and/or a vendor management service company
- Working knowledge of real estate titles, deed preparation and curative process
- Proven customer skills
- Must be able to use and have advanced computer skills and be proficient in the Microsoft software products
Company Overview
ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial. It was founded in 1967, and is headquartered in Coraopolis, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.svclnk.com.
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