Note: The job is a remote job and is open to candidates in USA. Lyft is a company focused on serving and connecting people, cultivating a work environment where all team members belong and thrive. The Operations Associate role involves managing relationships with fleet partners, supporting owner-operators, and solving problems for the livery driver community to drive growth in Lyft's Black & Black SUV segments.
Responsibilities
- Own end-to-end livery fleet onboarding in multiple markets or for multiple large fleets
- Facilitate recruitment of new supply by sourcing leads and completing outreach to onboard new fleet partners
- Manage day-to-day relationships with fleet partners across key regions, serving as their primary point of contact
- Support initiatives for owner-operators, ensuring their success on the Lyft platform
- Ensure fleet compliance with regulatory requirements in multiple markets
- Develop strong partnerships with local fleets and owner-operators by promptly addressing inquiries, collecting feedback, and identifying pain points or inefficiencies to escalate when appropriate
- Provide clear communication and education to fleet partners and owner-operators both one-on-one and in group settings
- Maintain accurate data entry and documentation for all fleet operations and partner interactions
- Provide ad hoc or consistent support for Lyft Wheelchair Accessible Vehicle program or Disney Minnie Van programs as needed
- Be adaptable and thrive in a fast-paced, ever-changing environment
Skills
- Bachelor's degree or equivalent relevant work experience
- 1-2+ years of experience in operations, customer service, account management, or related fields
- Strong problem-solving skills with the ability to tackle tough business challenges quickly, creatively, and effectively while gaining stakeholder buy-in
- Proven ability to prioritize multiple competing tasks and projects by assessing urgency and importance
- High energy with an outgoing personality—you enjoy building relationships and working with people
- Excellent verbal and written communication skills with extreme attention to detail
- Ability to take direction and feedback, and proactively seek support to successfully complete tasks and projects
- Proficiency with G Suite tools (Gmail, Google Docs, Google Sheets)
- Comfortable with technology and able to learn new systems quickly
- Basic SQL skills preferred but not required
- Experience in the livery, black car, fleet management, or transportation industry with existing industry connections
Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company Overview
Lyft is a leading ride-hailing service offering car rentals, bike, and scooter-sharing through its mobile app for convenient transportation. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.lyft.com/.Company H1B Sponsorship
Lyft has a track record of offering H1B sponsorships, with 137 in 2025, 100 in 2024, 132 in 2023, 287 in 2022, 266 in 2021, 281 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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