[Remote] Inside Sales Representative

Note: The job is a remote job and is open to candidates in USA. 3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. The Inside Sales Rep is responsible for converting opportunities into revenue by handling inbound and outbound sales communications, managing a sales pipeline, and collaborating with Design Consultants to ensure customer satisfaction. Responsibilities - Handle a high volume of inbound and outbound customer communications with professionalism and urgency - Proactively follow up on unclosed opportunities through a structured Lead Recovery process using a multi-touch cadence (phone, email, SMS) to maximize conversion - Drive sales to closure through confident objection handling and consultative selling - Build strong customer rapport, identify needs, and recommend tailored product solutions - Optimize proposals by reviewing product selections, pricing and financing options - Create urgency and compelling calls to action that move customers toward decision - Consistently offer and promote 3 Day Blinds’ financing program on all eligible orders - Capture deposits in compliance with company policy - Responsible for conversion along with contact attempts - Actively manage and prioritize an assigned pipeline of open opportunities - Execute disciplined daily Salesforce task management to ensure consistent follow-up - Maintain accurate, detailed documentation of all customer interactions and opportunity updates - Monitor proposal aging and take ownership of moving opportunities toward conversion - Identify patterns in lost opportunities and contribute to continuous improvement efforts - Create, manage, and complete Salesforce tasks daily - Accurately document customer interactions, orders, and follow-ups in Salesforce - Create and manage orders in Epic, ensuring all required information is accurate and complete - Partner closely with Design Consultants under a defined lead management and handoff protocol to ensure seamless coordination, effective follow-up on open quotes, and smooth transition of closed orders - Communicate clearly with field partners when clarification or rescheduling is needed - Support a One Team culture while maintaining ownership of your sales outcomes - Utilize Salesforce for all daily sales activities, opportunity tracking, and reporting - Maintain strong CRM discipline and data integrity standards - Use of Nice InContact phone system to manage calls and customer communications - Leverage email and SMS platforms to support structured outreach - Take customer deposits over the phone in strict adherence to SOX compliance and payment security procedures - Adopt and effectively utilize new sales technologies and digital tools to improve productivity, customer engagement, and conversion - Meet or exceed individual and team performance goals, including: - Bookings / Revenue - Conversion rate - Defined KPI’s - Productivity standards - Quality and compliance metrics - Participate in pipeline reviews and performance discussions - Maintain a competitive, results-oriented mindset - Demonstrate reliability, accountability, and consistent attendance - Effectively multitask and stay organized in a fast-paced, remote sales environment Skills - Proven ability to close sales and confidently handle objections - Strong personal accountability, organization, and follow-through - Natural curiosity and strong insight into customer needs - Attention to detail with commitment to accuracy in execution - Strong verbal and written communication skills - Ability to build trust and influence customers over the phone - Strong organizational skills and ability to manage multiple opportunities simultaneously - High attention to detail and CRM accuracy - Basic computer proficiency and ability to quickly learn new systems - Prior inside sales or high-volume outbound sales experience - Experience using Salesforce, Epic, or other CRM/order management systems - Experience handling payments or taking deposits over the phone - Familiarity with financing programs or consultative sales - Call center sales experience in a performance-focused environment Benefits - Generous benefits package including medical, dental, vision, life, disability - A company culture that prioritizes internal development and professional growth - Time off with pay - 401(k) plan with a degree of employer matching - Paid parental leave - Wellness programs and product discounts Company Overview - 3 day Blinds is an industrial design company that offers affordable blinds, shutters, shades, curtains, and drapes. It was founded in 1984, and is headquartered in Irvine, California, USA, with a workforce of 501-1000 employees. Its website is http://www.3dayblinds.com.