At arenaflex, we're revolutionizing the insurance economy with intelligent experiences that simplify and enhance the claims and repair journey. As a Remote Inbound Customer Service Representative, you'll play a vital role in empowering medical providers, patients, and billing services with compassionate support and expert knowledge. Join our team of innovators and collaborators who are shaping a world where life just works.
**About arenaflex**
arenaflex is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. We're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. Our innovative AI solutions simplify and enhance the claims and repair journey, empowering the people and industry relied upon to keep lives moving forward when it matters most.
**The Role**
As a Remote Inbound Customer Service Representative, you'll answer inbound calls from medical providers, patients, and billing services to assist in explaining services and claims information. You'll work in a remote environment, providing exceptional customer service and support to our clients. Full-time hours are available between the hours of 7:00 am – 7:00 pm Central Time Zone, Monday through Friday.
**Key Responsibilities:**
* Respond to incoming claim calls and log data into our proprietary medical bill review system
* Provide explanation of benefits, services, and claims/reimbursement procedures
* Interface with providers, patients, billing services, and insurance adjusters in a professional manner
* Meet or exceed performance metrics and quality standards
* Collaborate with internal teams to resolve complex customer issues
* Stay up-to-date on industry trends, regulations, and arenaflex's products and services
**Requirements:**
* Must be able to train and work in a remote environment
* No prior medical insurance experience is required, as we will train individuals who are willing to continue to learn and be developed
* High school diploma or equivalent
* 1-2 years prior customer service experience required
* Excellent verbal and written communication skills
* Attention to detail
* Ability to multi-task with customer interactions and various applications
* Possess a positive attitude and desire to provide outstanding customer service
* Ability to learn basic medical terminology
* Weekday schedule flexibility
* Career-oriented
* Strong technical aptitude
* Ability to work independently
* Quiet and professional work environment free of distractions
* High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)
**Benefits and Perks:**
* Starting wage of $18.00 per hour, with the ability to earn more!
* Hit your monthly incentive goal! Earn up to $200 extra per month and up to 4 hours of extra Paid Time Off!
* Clear career path with promotional opportunities with pay increases available within 1 year dependent upon performance
* Company culture that rewards employees for putting in the extra effort! Extra prizes and gifts are given away throughout the year!
* Annual company bonus of up to 7% based on performance
* Comprehensive health insurance
* 401K Match
* Paid time off
* Annual Incentive Plan
* Performance Bonus
* Wellness Programs
* Stock Purchase Plan options
* Employee Resource Groups
**Why Join arenaflex?**
At arenaflex, we're committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to our success. We offer a dynamic and inclusive work environment that celebrates diversity and promotes growth. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. We're passionate about empowering lives and making a difference in the world.
**How to Apply:**
If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our careers site to learn more about our benefits and apply for the Remote Inbound Customer Service Representative position. We look forward to hearing from you!