Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a company focused on providing innovative solutions in the field of AI automation. The GTM Operations Specialist, AI Automation will be responsible for executing and optimizing the deployment of Go-To-Market content and readiness activities, utilizing AI tools to enhance operational efficiency.
Responsibilities
- AI Automation and Operational Scale (Primary Focus)
- AI Workflow Ownership: Build and optimize AI automations to accomplish the creation, management, and distribution of GTM artifacts (secondary assets, documentation, etc.)
- Efficiency and Process Optimization: Identify critical decision points in the GTM process and implement AI-powered solutions to streamline workflows, maximizing team efficiency and scale
- GTM Execution and Asset Production
- Secondary Asset Creation: Partner with Product Managers and GMs to translate their product and market narratives into compelling, customer-facing content. Transform source material provided by Product Management (value props, product narratives) into market-facing secondary assets, including one-pagers, solution briefs, case studies, product summaries, display ads, and webinar slides
- Distribution and Repository Management: Own the distribution of assets and maintain a clear repository of GTM materials and messaging resources for easy access across all relevant teams
- Content Readiness: Support the creation of specialized content for customer town halls, trade shows, and internal product showcases
- Project Management and Cross-Functional Alignment
- GTM Readiness Ownership: Own and project manage GTM readiness for all major product and feature launches, defining timelines, dependencies, stakeholders, and deliverables
- Cross-Functional Alignment: Ensure the alignment of timelines, updates, and results between Product, Marketing, Enablement, Sales, and Post-Sales teams throughout each GTM cycle
- Performance Support: Support data collection for GTM performance metrics and post-launch effectiveness reviews. Communicate results and information effectively to cross functional teams
- Event & Campaign Support
- Support the creation of content for special events such as customer town halls, in-person customer meetings, trade shows, and internal product showcases
- Collaborate with Demand Generation and Events teams to ensure consistent storytelling across all campaigns and live engagements
- Manage the prep, coordination, and execution of major GTM events like Pantheon, ensuring content readiness and cross-functional alignment
Skills
- Demonstrated experience or deep familiarity with AI tools and automation platforms (e.g., generative AI, workflow automation) and a commitment to utilizing an AI-first approach to operations
- Strong project management skills, with the ability to manage complex timelines and multiple stakeholders simultaneously
- Ability to transform strategic messaging into polished, executable marketing and sales assets
- Exceptional cross-functional collaboration and communication skills
- Written and verbal communication
- Familiarity with marketing concepts - especially story telling and understanding content excellence
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company Overview
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.servicetitan.com.Company H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships, with 54 in 2025, 49 in 2024, 45 in 2023, 73 in 2022, 64 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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