Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is focused on helping data professionals find their best fit in the financial services industry. They are seeking a Financial Customer Service Professional to provide support for retirement plans and ensure excellent customer service without sales pressure.
Responsibilities
- Answer incoming telephone inquiries regarding retirement plans from participants, employers, and third-party specialists
- Provide excellent service for customers' retirement savings accounts within the call center
- Educate and empower customers without making cold calls or sales
- Communicate critical plan updates and changes effectively
- Process contribution changes, loans, withdrawals, and general account changes as directed by customers
Skills
- Availability to work a 40-hour work week outside of traditional business hours, Monday through Friday, with occasional Saturdays
- Associate degree or higher AND at least one year of customer service experience OR two or more years of customer service experience
- Strong attention to detail and ability to learn and apply financial industry policies and procedures
- Capability to adapt communication style while servicing a diverse customer base
- Passion for providing quality customer service
- Fluency in both English and Spanish
- Previous financial services or call center experience
- Desire to engage with customers over the phone
- Ability to handle various customer inquiries with professionalism
- Experience in adapting communication styles to meet customer needs
Benefits
- Generous paid time off, including ten paid company holidays and three floating holidays each year
- Opportunity for career advancement with a paid training program and continuous coaching
- Inclusive benefits package, including medical, dental, vision, and life insurance
- Flexibility of remote work with occasional in-person meetings in the Las Vegas area
- Paid volunteer time to support community causes
Company Overview
At Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is http://www.prismdatahub.com.
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