Note: The job is a remote job and is open to candidates in USA. Revalize is a company founded in 2021 that empowers manufacturing businesses with technology solutions across the manufacturing value chain. The Customer Success Associate will manage renewals and at-risk situations for assigned accounts, focusing on product adoption, expansion, and customer retention.
Responsibilities
- Drive the post-sales journey for assigned accounts, from, product adoption, expansion, advocacy, and ultimately renewal
- Manage a high-volume book of business of approximately 150 accounts, maintaining an accurate forecast and account status within SFDC. (Accounts between 10-30k ARR)
- Process renewals within SFDC and ensure price increase targets are met
- Monitor account health indicators to identify churn risk and develop strategies for mitigation
- Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
- Present value of Revalize products with customers, effectively managing objections to mitigate churn
- Support customer nurture activities and campaigns in partnership with Marketing
- Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals
- Generating renewal proposals, sending renewal outreach and ensuring timely closure
- Responding promptly to customer inquiries, documenting customer interactions and maintaining accurate records in CRM
- Collaborating with sales, support, professional services, and product teams to ensure a seamless customer experience
- Analyzing customer usage data and identifying opportunities for upselling and cross-selling
- Developing and implementing strategies to increase customer retention and reduce churn
- Handling customer escalations, managing risk, and resolving issues in a timely manner
- Gathering customer feedback and communicating it to relevant internal teams for product improvements
Skills
- Experience managing renewal and negotiation conversations
- Professional presence with ability to listen to, understand and present to customers
- Ability to understand customer's business needs and how those connect back to product value
- Strong verbal and written communication skills with a passion for delivering an excellent customer experience
- Proactive problem solver with experience developing creative solutions for customers and the business
- 1+ years of Technology / SaaS / Software experience a plus
Benefits
- PTO
- Sick and Parental Leave
- Medical, Dental, and Vision Insurance
- 401(k) Plan
- Health Savings Account
- Life Insurance
- Employee Assistance Program
Company Overview
Revalize is powered by industry-specific software solutions that help you connect to your markets through elevated digital experiences. It was founded in 2021, and is headquartered in Jacksonville, Florida, USA, with a workforce of 501-1000 employees. Its website is https://revalizesoftware.com/.
Apply Now