Note: The job is a remote job and is open to candidates in USA. Resource Innovations is a women-led energy transformation firm focused on impact. They are seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients, contributing to climate change mitigation.
Responsibilities
- Provides basic troubleshooting and recommend solutions
- Data Entry - enters data into various database applications
- Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
- Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents
- Communicates effectively as part of team approach with other departments in servicing customers
- Provides customer service activities such as responding to emails and phone calls
- Provides exceptional customer service and call handling in a customer centric environment
- Safeguards confidential customer information
- May provide peer training to co-workers job shadowing support as assigned in area of responsibility
- Willing to support any program within the department as assigned
- Other duties as assigned
Skills
- Minimum of a high school diploma or equivalent
- Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
- Minimum 6+ months of related work experience in a call center environment
- Proficiency in 10-key data entry from computer keyboard
- Experience with various Microsoft programs, including Word, Excel, Access
- Strong attention to detail
- Strong organizational and prioritization skills and ability to multi-task
- Excellent written and verbal communication skills
- A positive and customer-friendly outlook
- Able to follow directions as they are given
- Experience in a data entry processing and customer centric call center environment preferred
- Experience working in energy efficiency or utility fields a plus
- English and Spanish speaking
Benefits
- Three weeks of paid vacation per year
- Paid holidays
- A 401(k)-retirement plan with employer matching
- Health, dental and vision insurance
- Other supplemental benefits
Company Overview
Resource Innovations is a provider of demand-side management, energy efficiency, and energy consulting services. It was founded in 2016, and is headquartered in Half Moon Bay, California, USA, with a workforce of 501-1000 employees. Its website is https://www.resource-innovations.com/.
Apply Now