Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is seeking a Credit Analyst for Small Business Administration to support bank products and services through daily sales activities. The role involves reviewing financial information, facilitating the sales process, and ensuring client satisfaction by addressing inquiries and support issues.
Responsibilities
- Service & Support - Uncovers sales opportunities through analysis, reporting, and daily support operations. Works directly with individuals to address issues and respond to inquiries. Determines target needs and provides resolution. May serve as the main point of contact for clients throughout sales process, and assists in calls or presentations intended to solicit business
- Documentation - Prepares documentation presented to clients. This may include proposals, service agreements, and implementation forms
- Data Analysis - Sources, compiles, and interprets financial data. Performs analysis to determine trends in market, product, or client information
- Product Specialist - Provides knowledge in area of work. Assists in process troubleshooting for both internal and external parties. May assist in creating and monitoring pricing of Bank products or services, including evaluating competitor products and making suggestions to enhance the attractiveness of Bank offerings
Skills
- Bachelor's Degree and 0 years of experience in Sales, or Customer Service, or Operations OR High School Diploma or GED and 4 years of experience in Sales, or Customer Service, or Operations
- Knowledge of SBA SOPs, program eligibility, credit criteria, and loan structure requirements
- Knowledge of financial accounting theory and logic
- Proficient with all Microsoft Office programs - Excel, Word, OneNote, and Outlook
- Proficient with software programs (BOSS, RIMS, Cognos), applications, and applicable banking systems
- Loan documentation experience - understanding required documentation depending on program type, loan structure, etc
- Direct Customer/Client interaction
- Resides in either PST or MST
- Small Business Administration experience
- Financial Analysis experience
- Commercial underwriting
- Commercial cashflow experience
Benefits
- Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.
Company Overview
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more. It was founded in 1898, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 10001+ employees. Its website is http://www.firstcitizens.com.Company H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships, with 126 in 2025, 115 in 2024, 249 in 2023, 53 in 2022, 12 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.
Apply Now