Note: The job is a remote job and is open to candidates in USA. Spectrum provides superior communication and entertainment products for residential and business customers. As a Call Center Service Activation Representative, you’ll guide customers through activating Xumo streaming devices and services, ensuring a smooth experience and empowering them in their digital engagement journey.
Responsibilities
• Contact customers through outbound and inbound calls to activate Spectrum services
• Guide customers through the activation process, troubleshooting issues with various tools and applications
• Apply your expertise to ensure successful equipment activations and internet setup
• Stay up to date on Spectrum offerings and manage customer escalations effectively
• Meet performance targets and collaborate by sharing best practices with your team
• Resolve customer complaints while managing multiple calls efficiently
Skills
• High school diploma or equivalent
• 2+ years in customer service
• Strong English communication skills
• Ability to prioritize, organize and multitask
• Sales skills like analysis, objection handling, pitching and closing
• Customer complaint resolution and call management
• Ability to maintain confidentiality and solve problems under pressure
• Knowledge of cable or telephony industry and services
• Familiarity with residential product details
Benefits
• Comprehensive pay and benefits package
• Rewards employees for their contributions to our success
• Supporting all aspects of their well-being at every stage of life
Company Overview
• Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications. It was founded in 1989, and is headquartered in Stamford, Connecticut, USA, with a workforce of 10001+ employees. Its website is https://www.spectrum.com.
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