Note: The job is a remote job and is open to candidates in USA. A Place for Mom is the leading platform guiding families through every stage of the aging journey. The Community Content Coordinator ensures valuable and up-to-date information about the national network of Community Customers, focusing on pricing to support sales conversion rates.
Responsibilities
- Partner with key stakeholders at our largest accounts to keep pricing and content up to date and to collect new data types as needed
- Work closely with Account Management for contact verification and to attain customer buy-in
- Upload new pricing & other data from assigned accounts into A Place for Mom’s database manually and via bulk upload tools
- Manage customer outreach via email, phone, and SMS in Salesforce and Outlook
- Meet weekly outreach and pricing update goals and log details in Salesforce
- Track pricing collection in Salesforce via Cases
- Utilize tools like Salesforce, Zendesk, and Tableau to maintain efficiency
- Perform basic troubleshooting when necessary and follow defined escalation path
Skills
- Bachelor's degree
- Proficiency in Microsoft Excel
- 1-2 years experience in customer support or sales
- Process oriented: ability to think strategically about the best solution when faced with challenges or escalations
- Demonstrate ownership: ability to learn quickly, be proactive, and assume ownership for project success
- Analytical mindset: ability compile data from a variety of sources identify performance gaps and diagnose drivers to improve team performance. Comfortable running reports using Excel
- Customer focused: empathic and committed to resolving customer requests and concerns in timely and professional manner
- Communicate effectively: delivers clear, concise and compelling messages, including strong professional writing skills and phone presence
Benefits
- 401(k) plus match
- Dental Insurance
- Health Insurance
- Vision Insurance
- Paid Time Off
Company Overview
- A Place for Mom is a for-profit senior care referral service providing information about senior housing and elder care providers. It was founded in 2000, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is http://www.aplaceformom.com.