Note: The job is a remote job and is open to candidates in USA. Heard and Smith, LLP is a law firm dedicated to helping the disabled for over 30 years. They are seeking a Bilingual Client Service Specialist to provide support for clients throughout the claims process, focusing on building relationships and delivering excellent customer service.
Responsibilities
- Take approximately 50-75 calls per day in a professional call center environment
- Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
- Focus on retention of every client while providing excellent customer service
- Maintain a 90% or above quality score on calls
- Retain and recall SSA (Social Security Administration) and company policies and processes
- Solve problems and maintain confidentiality
- Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
- Confidently address client’s concerns and complaints including those of upset clients
- Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately
Skills
- Fluent Spanish and English (verbal and written)
- High School Diploma; Degree preferred; or equivalent combination
- Customer service experience
- Call center experience
- Minimum 40 WPM typing speed
- Ability to meet performance standards whether in office or working remotely from home
- Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
- Multi-tasking skills and the ability to work well under pressure
- Self-disciplined
- Strong people skills
- Attention to detail and accuracy
- Excellent telephone, communication, and active listening skills
- Excellent spelling and grammar
- Reliability and dependability
- Ability to work in fast paced environment
- Ability to work in a confidential environment always maintaining client confidentiality
- Problem analysis and problem-solving
- Has professional manner and high energy level, exhibits a positive attitude
- Good time management skills
- Strong organizational skills
- Self-motivated, able to work with little supervision
- Accepts new ideas and challenges and is highly motivated
- Ability to work well with others as a team
- Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
- Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred
Benefits
- Paid Holidays
- Accrued Paid Time Off
- Great Medical Benefits Package
- Wellness Program
- 401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary - employee contributions not required!)
Company Overview
Heard & Smith's social security disability attorneys have been helping clients obtain social security disability (SSDI and or SSI) benefits for more than 30 years. It was founded in 1976, and is headquartered in San Antonio, Texas, USA, with a workforce of 51-200 employees. Its website is https://heardandsmith.com.
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