[Remote] API & AI Automation Developer

Note: The job is a remote job and is open to candidates in USA. JDA TSG is a company that equips major brands with specialized talent and business process expertise. They are seeking an API & AI Automation Developer responsible for the reliability and scalability of the company's integration and automation ecosystem, blending API development with AI and workflow automation to enhance operational efficiency. Responsibilities • Own and maintain all existing API integrations across the company’s suite of applications and vendors • Ensure integrations remain stable, secure, and compatible as vendors, schemas, and business processes evolve • Maintain clear documentation, versioning practices, credential management standards, and dependency awareness • Partner with business owners to confirm integration requirements, SLAs, and data-handling expectations • Monitor integration health, performance, throughput, and error rates across production and non-production environments • Diagnose and correct failures such as authentication errors (OAuth/token issues), payload/schema mismatches, rate-limits, and vendor outages • Implement and maintain alerting, structured logging, dead-letter patterns, idempotency, and retry/backoff strategies to reduce incidents • Serve as the primary escalation point for integration-related incidents; lead root-cause analysis and post-incident improvements • Create runbooks and operational playbooks to support consistent triage and resolution • Maintain integration capacity and operational service levels as demand and transaction volume increase • Tune workflows and API calls to improve latency, reduce unnecessary calls, and manage concurrency and queueing effectively • Proactively identify bottlenecks, scaling constraints, and reliability risks before they impact end users • Establish key metrics and dashboards (e.g., success rate, median latency, error taxonomy, throughput, backlog) to measure performance over time • Proactively develop AI and automation solutions to improve employee productivity across IT, Operations, HR, Finance, and Sales workflows • Design, build, and deploy intelligent workflow components using LLMs and AI tools for tasks such as classification, extraction, summarization, routing, enrichment, and decision support • Develop AI-driven agents and orchestrations that connect systems, validate business rules, and reduce repetitive manual steps • Balance speed and innovation with guardrails—ensuring security, privacy, auditability, and quality are maintained in AI-enabled workflows • Evaluate existing integrations for efficiency opportunities, resilience improvements, and AI conversion/expansion potential • Refactor legacy workflows to improve maintainability, observability, and performance; reduce brittle logic and duplicated patterns • Introduce reusable components, standardized templates, and governance for shared automations • Recommend platform and architecture improvements (e.g., event-driven patterns, queueing, caching, secure secrets management) as appropriate to the business • Support vendor evaluations, proofs-of-concept, and technical due diligence for new integration and automation tooling • Partner with stakeholders to clarify requirements, map processes, and define success metrics for automation projects • Communicate clearly during incidents and changes; provide status updates, tradeoffs, and timelines • Maintain organized documentation and change logs within company collaboration tools (e.g., Teams/SharePoint) to reduce tribal knowledge Skills • 3+ years of experience in API development, systems integration, automation engineering, or a closely related role • Demonstrated ability to build and maintain production integrations with strong reliability and troubleshooting discipline • Hands-on experience with n8n and Make.com building multi-step automations with branching, retries, and error handling • Strong understanding of REST APIs, webhooks, and authentication methods (OAuth2, tokens, API keys) • Working proficiency in at least one scripting language (Python, JavaScript/TypeScript, or similar) for API interaction and automation logic • Experience implementing AI/LLM capabilities inside operational workflows (not just experimentation) • Strong written and verbal communication skills; ability to work across technical and non-technical teams • High attention to detail, follow-through, and comfort operating in a fast-paced environment with shifting priorities • Experience with Azure services (e.g., Azure Functions, Logic Apps, Key Vault) and/or AWS/GCP equivalents • Experience integrating SaaS platforms commonly used in mid-market/enterprise environments (e.g., Salesforce, HubSpot, Microsoft 365, ticketing/ITSM, HRIS, finance tools) • Familiarity with event-driven architectures, message queues, and integration patterns (pub/sub, async workflows) • Security-minded engineering habits: least privilege, secrets management, audit trails, and data governance • Experience designing operational metrics and SLAs/SLOs for integration performance Benefits • Healthcare - Comprehensive coverage for you and your family • Employee Assistance Program - Get support when you or your family need it with counseling and coaching • 401K with company match • Paid time off • Paid parental leave • Volunteer Day Off • Life insurance - Protect your loved ones and their future • Business travel accident insurance Company Overview • JDA TSG is a management consulting company specializing in program management & process re-engineering services. It was founded in 2011, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://jdatsg.com.