Note: The job is a remote job and is open to candidates in USA. Boehringer Ingelheim is looking for a Salesforce.com Architect to join our team with Health Cloud / Life Sciences Cloud expertise. In this role, you will be responsible for leading the architecture for patient services CRM capabilities, guiding the transition from Health Cloud to Life Sciences Cloud, and ensuring secure and scalable solutions.
Responsibilities
• Architecture leadership Own the multi‑year architecture roadmap for Patient CRM—Health Cloud to Life Sciences Cloud—including domain, data, integration, security, and runtime architecture on Hyperforce; define reference patterns for Experience Cloud portals, Shield, and eventing
• Product & design authority Translate patient‑journey outcomes into composable capabilities and epics; conduct option analyses (configure vs. custom vs. ISV) and chair architecture/design reviews across vendors and internal squads
• Integration & data Establish canonical models and APIs with Integration Layer/MDM and hub partners (e.g., Pharmacord/McKesson), eRx/eBV/PA, and omnichannel services; ensure data lineage, identity resolution, and consent enforcement across patient touchpoints
• Security, privacy & compliance Embed platform security (Shield, encryption, BYOK), SSO/JIT, auditability, and retention; align with patient privacy, AE/PC reporting flows, and validation needs
• Delivery excellence Guide multi‑partner delivery (SI/ISV) using pragmatic guardrails, branching/versioning, DevSecOps, automated testing, telemetry/observability, and SLAs for run; reduce tech debt and drive “build once, scale many”. Conduct code reviews to ensure quality, security, performance, and adherence to architectural standards
• Stakeholder engagement Partner with Salesforce COE, IT Cross Functional Teams, Patient Excellence, Field Operations (PaCE/RAAD), and Compliance to prioritize value, shape release scope, and communicate trade‑offs and decisions to leadership
• Thought leadership Collaborate closely with Global Salesforce COE team and track Salesforce roadmap (LSC, Agentforce, Data Cloud, Einstein), evaluate fit for patient‑services scenarios (DTC models, concierge/agent desktops), and pilot responsibly
Skills
• Bachelors´ and/or /Masters´ degree (or equivalent); progressive IT and business experience of five (5) to ten (10) years is preferred
• 10–12 years in enterprise application architecture preferred with 6+ years architecting on Salesforce
• 3+ years hands on with Health Cloud in a regulated (life sciences/healthcare) context
• Demonstrated endtoend solutioning across case management, benefits/access (eBV/PA), eRx, provider/patient portals, care coordination, and consent/privacy
• Expertise with Integration patterns (Platform Events, Async APIs, REST/SOAP, Mulesoft/Axway), MDM/identity, and governed data sharing
• Strong command of platform security (Salesforce Shield, encryption, fieldlevel/recordlevel security), SSO (SAML/OAuth), and compliant logging/audit
• Proven experience guiding multivendor delivery (SIs/ISVs) with architecture guardrails, ADRs, and quality gates
• Salesforce certifications
• Experience with portals, MDM, integrations
• Familiarity with adjacent stack components (e.g., Veeva Align/Vault, Qualtrics, Adobe Target, enterprise MDM) in pharma patient‑services ecosystems
• Knowledge of commercial pharma data providers e.g. IQVIA, Symphony, Komodo and specialty pharmacies
• Understands HCP and HCO data including mastering, affiliations, and alignments
Company Overview
• Boehringer Ingelheim is a group of pharmaceutical companies that focuses on prescription medicines and animal health. It is a sub-organization of Boehringer Ingelheim. It was founded in 1885, and is headquartered in Ingelheim Am Rhein, Rheinland-Pfalz, DEU, with a workforce of 10001+ employees. Its website is https://www.boehringer-ingelheim.com/.