Avanciers is seeking a Senior Consultant / SSPA Escalations Specialist Associate for a contract position with our Fortune 500 client based in Bellevue, WA. This role offers an exciting opportunity to support critical Supplier Security & Privacy Assurance (SSPA) operations, manage high-priority escalations, and contribute to driving excellence in compliance, security, and privacy review processes.
Job Role: Senior Consultant / SSPA Escalations Specialist
Location: Bellevue, WA (Remote until further notice)
Job Type: Subcontract
Roles & Responsibilities:
• Deliver in accordance with the Supplier Security & Privacy Assurance (SSPA) Program Guide and associated DTPs/SOPs/KAs for all requests/tickets in the queue.
• Identify opportunities to schedule calls/meetings with users or suppliers to expedite delivery and reduce lead time.
• Conduct quality checks and provide refreshers to the team where appropriate.
• Expert-level knowledge in compliance and audit requirements (DPR, INA, SAAS, PCI).
• Maintain/exceed SLA and KPI targets consistently.
• Support team in creating/updating DTPs/SOPs/KAs and performing UAT for internal/external tools.
Qualifications & Experience:
• Graduate in any stream with 4+ years of relevant experience in program/project/stakeholder/user management and handling escalations.
• Experience in customer support and ticket management preferred.
• Certifications (Preferred): CIPP or CISSP.
• Strong analytical, logical, and problem-solving skills with customer-facing experience.
• Ability to work with international teams and collaborate effectively
#INDUS
Work Location: Remote
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