Job Description:
• Lead and manage location leaders, regional managers, and other senior staff across multiple properties within the assigned region.
• Provide mentorship, guidance, and support to regional leadership teams, fostering a culture of excellence in service, quality, and performance.
• Act as a liaison between senior corporate leadership and property-level operations to ensure alignment with company vision, goals, and objectives.
• Develop and implement short-term and long-term strategies to drive revenue growth, guest satisfaction, and operational efficiency.
• Identify market trends and competitive threats within the region to ensure properties maintain a competitive edge.
• Lead efforts in enhancing brand presence and reputation within the region by ensuring consistent service delivery and customer satisfaction.
• Manage regional budget and financial performance for all properties, ensuring adherence to revenue and expense targets.
• Review and analyze financial statements, operating costs, and other key performance indicators (KPIs) to maximize profitability.
• Collaborate with the General Managers, Vice President of Operations and Finance department to prepare forecasts, budgets, and capital expenditure plans.
• Oversee operations of all properties within the region, ensuring efficient and effective implementation of policies and procedures.
• Conduct regular property visits to monitor operational performance, quality assurance, and guest satisfaction.
• Ensure compliance with all regulatory, safety, and environmental standards.
• Champion initiatives to improve guest experience and maintain high levels of guest satisfaction across the region.
• Ensure consistency in service standards and quality across all properties, regularly reviewing feedback and addressing any concerns.
• Drive employee engagement initiatives to build a motivated and high-performing team.
• Foster a culture of continuous improvement through training programs and leadership development.
• Ensure all properties within the region adhere to brand standards and uphold the company’s mission and values.
Requirements:
• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• A Master’s degree is preferred.
• A minimum of 10 years of leadership experience in the hospitality industry.
• Proven track record of successfully managing multiple properties and achieving financial and operational goals.
• Strong financial acumen with experience in budgeting, forecasting, and P&L management.
• Exceptional leadership skills with the ability to manage, inspire, and develop a diverse team.
• Excellent communication, negotiation, and interpersonal skills.
• Deep understanding of the hospitality market, industry trends, and best practices.
• Ability to travel frequently within the assigned region as needed.
Benefits:
• medical, dental, vision, life and disability insurance
• paid vacation
• 401k plan
Apply Now
Apply Now