Pentair is a global leader in water solutions, committed to improving lives and the environment. The Regional Pool Technical Support Specialist will provide expert over-the-phone support for pool equipment and systems, assisting in troubleshooting and resolving technical issues while delivering excellent customer service.
Responsibilities
- Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems
- Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding
- Assess when on-site support is required and coordinate with field technicians to resolve more complex issues
- Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
- Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance
- Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction
Skills
- Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)
- Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
- Excellent verbal communication and customer service skills
- Ability to assess complex situations and determine the appropriate next steps
- Proficiency in reading and understanding technical manuals and schematics
- High level of attention to detail and organizational skills
- Bilingual (English/Spanish) highly desired
Benefits
- Paid holidays
- Paid vacation
- Paid sick time
- Medical, Dental, and Vision Insurance
- 401(k)
- Up to 5% 401K match starting day one of employment
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Caregiver leave
- Prescription drug insurance
- Tuition reimbursement
Company Overview
Pentair produces water disposal pumps, filter housings, valves, tanks, and commercial pool equipment. It was founded in 1966, and is headquartered in Twickenham, Richmond upon Thames, GBR, with a workforce of 5001-10000 employees. Its website is http://www.pentair.com.Company H1B Sponsorship
Pentair has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.
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