Join the Team: Quality Engineer - Technical Customer Service - Remote
Are you passionate about delivering exceptional customer satisfaction and driving quality excellence? Do you have a knack for problem-solving and a keen eye for detail? We are seeking a highly skilled and motivated Quality Engineer - Technical Customer Service to join our team at Fritz Winter North America, working remotely. As a Quality Engineer, you will play a critical role in supporting our Quality Assurance function, serving as the Voice of the Customer, and driving continuous improvement initiatives.
About Fritz Winter North America
Fritz Winter North America is a leading provider of high-quality products and services to the automotive industry. With a strong commitment to excellence and customer satisfaction, we have established ourselves as a trusted partner for our customers. Our team is dedicated to delivering exceptional results, and we are looking for talented professionals like you to join our team.
Position Summary
As a Quality Engineer - Technical Customer Service, you will report to our Quality Manager and represent Fritz Winter North America at our U.S. customers, supporting our Quality Assurance function. You will be responsible for providing technical support to customers, conducting complex trials and new product runs, and ensuring exceptional customer quality satisfaction.
Key Responsibilities
- Customer Support: Provide technical support to customers regarding raw and finished parts, prototypes, and serial parts, in consultation with the head of Quality Assurance.
- Complex Trials and New Product Runs: Support complex trials and new product runs at customer sites, including documentation of results and presentation of initial sample parts.
- Quality Concerns: Analyze quality concerns utilizing disciplined problem-solving techniques to identify true root causes and initiate corrective actions in cooperation with Quality Assurance.
- Communication: Ensure smooth and timely exchange of information between Fritz Winter and customers based on customer requirements.
- Third-Party Activities: Coordinate and oversee third-party activities, such as sorting and rework activities.
- Projects: Collaborate and lead projects in accordance with applicable Fritz Winter guidelines.
- Voice of the Customer: Serve as the Voice of the Customer to Fritz Winter operations, ensuring exceptional customer quality satisfaction.
- Training and Development: Organize, plan, conduct, and document worker-training courses according to customer requirements.
- Statistics and Reporting: Compile monthly statistics regarding customer complaints, scrap, and rework.
Requirements and Qualifications
Education and Experience
- Bachelor's Degree: BS in Mechanical Engineering or related field of experience.
- Automotive Manufacturing Experience: Automotive manufacturing experience preferred.
- Quality Assurance Experience: 5 years of Quality Assurance experience.
Skills and Competencies
- Travel: Willingness to travel domestically and internationally (75%).
- Technical Skills: Experience with iron castings and machining processes preferred.
- Communication: Excellent organizational, oral, and written communication and interpersonal skills.
- Computer Skills: Experience using MS Office Applications (Word, Excel, PowerPoint, Outlook).
- Analytical and Problem-Solving Skills: Detail-oriented with strong analytical and problem-solving skills.
- Language Skills: Fluency in German and Spanish a plus.
Physical Requirements
- Physical Demands: Normal duties will include periods of sitting, standing, walking, and some reaching and lifting.
- Vision Requirements: Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
What We Offer
Compensation and Benefits
We offer a competitive salary, plus comprehensive benefits, including:
- 401(k) and 401(k) Matching: We offer a 401(k) plan with matching contributions to help you plan for your future.
- Health Insurance: We provide comprehensive health insurance to ensure you and your family are well taken care of.
- Dental and Vision Insurance: We offer dental and vision insurance to help you maintain your overall health and well-being.
- Paid Time Off: We provide paid time off to help you recharge and relax.
- Employee Assistance Program: We offer an employee assistance program to support you in your personal and professional life.
- Life Insurance: We provide life insurance to help protect your loved ones.
Career Growth and Learning Benefits
We are committed to helping you grow your career and develop your skills. We offer:
- Training and Development: We provide training and development opportunities to help you enhance your skills and knowledge.
- Continuous Improvement: We encourage continuous improvement and innovation, providing opportunities for you to contribute to our growth and success.
Work Environment and Company Culture
We are a dynamic and diverse team, committed to delivering exceptional results and driving quality excellence. Our company culture is built on:
- Customer Focus: We are dedicated to delivering exceptional customer satisfaction.
- Teamwork: We believe in the power of teamwork and collaboration.
- Innovation: We encourage innovation and continuous improvement.
- Integrity: We operate with integrity and transparency.
How to Apply
If you are a motivated and skilled professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application today, including your resume and cover letter, to:
Apply Now
We look forward to hearing from you!
Apply Now