Job Description:
• Conduct audits and quality checks of KYC processes, analyze findings, and implement corrective and preventive measures
• Develop and implement KYC quality standards, procedures, and best practices
• Ensure compliance with internal policies, regulatory requirements, and audit recommendations
• Prepare reports on KYC process quality, approval/decline trends, and workload, providing recommendations for optimization
• Manage the Quality Control team, including task allocation, goal setting (OKRs/KPIs), and staff development
• Organize training, mentoring, and onboarding to support team growth and skill development
Requirements:
• 3+ years of experience in KYC/AML operations, compliance, or quality control within financial services, iGaming, fintech, or related industries
• Proven experience in KYC process quality assurance, including audits, gap analysis, and process improvements
• Strong understanding of global KYC/AML regulations and their operational application
• Experience leading and developing teams, setting goals, conducting performance reviews, and coaching
• Skilled in analyzing KYC data, preparing reports, and providing actionable recommendations
• Excellent communication and collaboration skills, including reporting QA results to senior leadership and cross-functional teams
• English level - Advanced
• Strong attention to detail and accuracy
• Analytical mindset with problem-solving skills
• Leadership qualities with ability to mentor and motivate a team
• Clear and confident communication skills
• Adaptability in a fast-changing environment
• High sense of responsibility, integrity, and confidentiality
Benefits:
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