About the position
International Logic Systems, Inc. (ILS) is a government contractor located in the Washington, DC area. A CMMI Level (3), ISO 9001:2015, and ISO 27001 organization, ILS provides integrated services and flexible solutions to federal agencies and private institutions. ILS is looking for a detail-oriented Business Operations / Quality Assurance Specialist to support headquarters operations by assisting with weekly and monthly reporting, tracking key operational metrics, and supporting day-to-day business operations. This hybrid role requires in-office presence two days per week in Fairfax, VA.
Responsibilities
• Support the preparation and coordination of weekly, monthly, and ad-hoc operational and management reports, ensuring accuracy, consistency, and timeliness.
• Collect, organize, analyze, and consolidate data from multiple sources to support operational reporting and decision-making.
• Assist business operations leadership with day-to-day operational support activities, including tracking action items, schedules, and deliverables.
• Coordinate with internal stakeholders to gather required inputs for reports, dashboards, and operational reviews.
• Create and maintain documentation related to operational processes, standard operating procedures (SOPs), and internal workflows.
• Create and maintain organizational and project-related templates.
• Support continuous process improvement initiatives by identifying inefficiencies and recommending enhancements to operational processes.
• Assist with meeting coordination, preparation of agendas, meeting notes, and follow-up action tracking.
• Support compliance, quality assurance, and audit-related activities as needed.
• Perform other operational and administrative support tasks as assigned to ensure smooth daily operations.
Requirements
• Minimum of 5-7 years of experience in business operations support, operations analysis, program support, or a similar role.
• Strong written communication skills with the ability to develop clear, concise reports, summaries, dashboards, and presentations.
• Strong analytical skills with attention to detail and the ability to work with data from multiple sources.
• Excellent verbal communication skills with the ability to collaborate effectively with all levels of management and staff.
• Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment.
• Ability to facilitate processes that require coordination and input from multiple stakeholders across different business units.
• “Big picture” thinking with the ability to understand how day-to-day activities support broader organizational goals.
• Highly proficient with Microsoft Office products (Excel, Word, PowerPoint, Outlook); experience with SharePoint, project tracking tools, or reporting dashboards is a plus.
Nice-to-haves
• Experience supporting government contracting environments or professional services organizations is a plus.