Job Description:
• Summarize and compile reports using our proprietary software
• Utilize our proprietary production environment for product fulfillment
• Coordinate with our internal Client Experience team to ensure client needs are met
• Contact municipal government to validate online records, via email and phone
• Conduct online research
• Compile reports using our proprietary software
• Data entry work
• Maintain workflow and order progress
• Examine documents for completeness, accuracy, or conformance to product standards
• Maintain detailed records, reports, and files
• Utilize Adobe Acrobat to compile and edit reports
• Maintain productivity and quality KPIs, as assigned based on training milestones
• Other duties, as assigned
Requirements:
• At least 2 years of work experience, such as customer service or research
• High School or equivalent / GED
• Extremely preferred to have worked in the title industry and be familiar with terminology such as municipal lien searches, estoppels, surveys, release tracking, etc.
• Critical Thinking / problem solving
• Excellent time management
• Proven technical skills
• Excellent and precise data entry and typing skills
• Excellent verbal and written communication skills
• Proficient in Google, Adobe, and other related computer software
• Good organizational skills and attention to detail
• Ability to keep the information confidential
• Ability to work independently
• Friendly and helpful demeanor
• Computer Savvy
Benefits:
• Multiple health, dental & vision insurance plans to choose from
• FREE Employer-Paid Life Insurance, optional voluntary life for spouse, children, family
• FREE Employer-Paid STD
• Other voluntary options include: LTD, AD&D, Critical Illness, and other supplemental options
• Employee Assistance Program
• 401(k) match program
• After successful completion of training and meeting minimum performance standards, there will be monthly bonus potential
• Minimum 15 PTO days (prorated based on first year's start date), then more for each year of service
• 8 paid holidays