Join the Lowe's Team as a Project Support Professional and Make a Difference in Customer Experience
Are you a motivated and customer-focused professional looking for a remote opportunity to grow and develop your skills? Look no further! Lowe's, a leading home improvement company, is seeking a Project Support Professional to join our team in a remote capacity. As a Project Support Professional, you will play a critical role in ensuring seamless project execution, delivering exceptional customer experiences, and driving business results.
About Lowe's and Our Culture
Lowe's is a Fortune 50 company that has been a leader in the home improvement industry for over 60 years. Our mission is to help our customers improve their homes and lives. We value our employees and strive to create a work environment that is inclusive, diverse, and supportive. Our company culture is built on the principles of respect, integrity, and teamwork.
Role Snapshot:
- Job Title: Project Support Professional - Remote Customer Service and Project Coordination Role in MST/PST Time Zones
- Location: Remote (must reside in a timezone that aligns with MST/PST)
- Start Date: Immediate openings available
- Company: Lowe's
- Compensation: Competitive salary ($17.56 - $29.27 per hour)
Key Responsibilities:
As a Project Support Professional, you will be responsible for providing exceptional customer support and project coordination. Your primary focus will be on delivering projects on time, within scope, and to our customers' satisfaction. Here are some of the key responsibilities:
- Answer inbound calls from customers, service providers, and stores to provide installation project support and address any concerns or questions they may have.
- Manage outbound tasks and make outbound calls to customers, providers, stores, and vendors to provide updates, gather project information, and ensure project scope and alignment.
- Conduct initial contact with customers and service providers to provide centralized contact information and project expectations, verify project scope, and ensure alignment.
- Ensure projects are scheduled within the Service Level Agreement (SLA) by the service provider and provide confirmation to the customer.
- In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
- Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.
- Manage and resolve Work Order issues (post-project completion), including assessment of related costs and the potential of service provider and/or vendor charge backs.
- Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest, and Salesforce).
- Practice active listening skills with customers, service providers, stores, and vendors to deliver an excellent customer experience and promote team collaboration.
- Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.
- Drive for results by consistently achieving goals and completing tasks/activities on time.
- Build effective relationships with others by organizing information, sharing information with coworkers and leaders, and seeking performance feedback.
- Adapt to a fast-paced environment with evolving process enhancements.
- Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.
Requirements and Qualifications:
Essential Qualifications:
- High school diploma or GED required.
- 1-3 years of experience in a customer-facing role.
- 1 year of experience in project coordination or experience in the remodeling or construction industry.
Preferred Qualifications:
- Bachelor's degree in a related field of study.
- 1 year of experience in project coordination or experience in the remodeling or construction industry.
- 1 year of experience working in a Project Management function.
- Experience in a contact center environment.
- Knowledge of remodeling and construction.
- Bilingual.
Skills and Competencies:
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and adapt to evolving process enhancements.
- Strong organizational and time management skills.
- Ability to build effective relationships with customers, service providers, stores, and vendors.
- Proficiency in technology tools, such as Installation Management System, myRedVest, and Salesforce.
Career Growth Opportunities and Learning Benefits:
At Lowe's, we are committed to the growth and development of our employees. As a Project Support Professional, you will have access to various training programs, career development opportunities, and benefits, including:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Comprehensive training programs to enhance your skills and knowledge.
- Flexible work arrangements, including remote work options.
Work Environment and Company Culture:
At Lowe's, we strive to create a work environment that is inclusive, diverse, and supportive. Our company culture is built on the principles of respect, integrity, and teamwork. As a remote employee, you will have the flexibility to work from home and maintain a healthy work-life balance.
Compensation, Perks, and Benefits:
We offer a competitive salary and benefits package, including:
- Competitive hourly rate ($17.56 - $29.27 per hour).
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Opportunities for bonuses and incentives.
- Flexible work arrangements, including remote work options.
How to Apply:
If you are a motivated and customer-focused professional looking for a remote opportunity to grow and develop your skills, we encourage you to apply for this exciting role. Please submit your application, including your resume and cover letter, to:
Apply Now
Don't miss this opportunity to join the Lowe's team and make a difference in customer experience. Apply now and take the first step towards a rewarding new role!
Apply Now