About the position The Professional Telephone Receptionist position is a part-time role focused on providing exceptional customer service as the first point of contact for various clients, including businesses, non-profits, and government agencies. The role requires effective communication, empathy, and professionalism to assist callers in their time of need, ensuring a positive experience while managing multiple calls efficiently. Responsibilities Answer and relay telephone calls using a state-of-the-art telecommunications system. , Provide pertinent information and/or take messages using a customized computer-based scripted messaging system. , Follow client and company procedures for call handling and relaying of information. , Utilize good judgment and professional acumen, with an empathetic and caring personality. , Ensure punctual attendance for scheduled shifts. Requirements Compassionate demeanor and professional attitude. , Stable Internet Connection. , Computer with a Windows 10 or newer operating system. , Dual Monitors. , Battery Backup. , Proficiency in Microsoft Windows and Microsoft Office 365. , Hands-on experience with basic office equipment. , Ability to type a minimum of 45 WPM while asking pertinent questions and documenting the caller's responses. , Solid written and verbal communication skills. , Ability to be resourceful and proactive when issues arise. , High School Diploma or Equivalent. Nice-to-haves Bilingual Spanish is preferred, but not required. Benefits Hourly Shift Differentials for Evening, Weekend, and Overnight Hours. , Premium Pay on Major Holidays. , Paid Birthday's Off. , Paid Sick and Personal Time Off. , Performance Based Bonus Structure (Award of Excellence Program). , Health, Dental, Vision, STD, LTD, Life Insurance, EAP, TeleDoc, and 401K. Apply Job!