Insurance Program Managers Group (IPMG) is a dynamic team committed to innovation in the insurance sector. They are seeking a P&C Adjuster Level II to manage and adjust automobile and general liability claims, ensuring compliance with best practices and effective communication with all stakeholders.
Responsibilities
- Follows Claims Best Practices, defined processes, and quality standards
- Secures contact with all relevant parties (insured, claimant, witnesses) to investigate liability using applicable state statutes
- Reviews claim correspondence and determines appropriate actions
- Evaluates liability claims and reports to excess carriers and reinsurers
- Reviews and interprets insurance policies for coverage determination
- Maintains detailed file notes, timely diary entries, accurate coding, and meets claim closing goals
- Drafts and discusses coverage letters with clients and agents before sending
- Ensures accurate and timely claim transfers per service plans and guidelines
- Provides proactive updates to clients, claimants, and insureds
- Communicates clearly and professionally in both written and verbal formats
- Participates in client reviews, teleconferences, and occasional travel for claim reviews
- Follows through on all committed action items with stakeholders
- Sets and adjusts reserves; authorizes or denies payments based on claim facts
- Negotiates settlements effectively, especially in complex cases with defense counsel
- Identifies and executes subrogation opportunities accurately
- Meets all adjuster and leadership metric goals as outlined in scorecards
- Maintains 100% monthly claim closing ratio and current weekly diary
- Executes 90-day claim reviews per client service plans
- Manages vendor costs efficiently and assigns vendors appropriately
- Demonstrates urgency, ownership, and commitment to work
- Supports team and department initiatives
- Understands organizational goals and contributes to overall success
- Analyzes data to solve problems and supports implementation of initiatives
- Promotes collaboration and teamwork across departments
Skills
- Bachelor's degree in business or related equivalent education
- Knowledge of common software programs such as Microsoft Office and Excel
- Excellent verbal and written communication skills to complete internal and external reports
- Strong cost- benefit analysis, decision making and organizational skills
- Great customer service skills
- Detail oriented and flexible in working with various service plan structures
- 1-2+ years of experience adjusting liability claims preferred, including litigation management
- Familiarity with handling of first party claims as well as liability claims
- Multi-jurisdictional tort law and overall federal law experience a plus
- Experience in reporting key exposures to excess carriers and reinsurers a plus
- Insurance designations not mandatory but a plus
Benefits
- Year End Bonus to qualified employees
- 20 days of PTO each year.
- 2025 includes 13 paid holidays and YOUR BIRTHDAY OFF!
- Medical, dental, and vision coverage on day one of full-time employment.
- Telemedicine is free for you and your family (day one) if you are covered under our medical plan.
- 401k match.
- Professional development support and a Linkedin Learning subscription.
- Flexible time off with an encouraged time away to support a healthy work-life balance.
- Life Insurance, Short term, and long-term disability on day one of full-time employment and paid for by IPMG.
- Onsite fitness center and showers, in our St. Charles, IL HQ office.
Company Overview
At IPMG, we are committed to helping independent agents/brokers and their clients thrive by delivering superlative products and services that can bring transformative change. It was founded in 1997, and is headquartered in St. Charles, Missouri, USA, with a workforce of 51-200 employees. Its website is https://www.ipmg.com.
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