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Location: Remote (U.S.-based)
Employment Type: Full-Time
Compensation: $20/hour plus substantial admin-based performance bonuses (ability to make an additional ~$250 a week).
Schedule: 40 hours/week. Must be available to work Saturday and Sunday. Team member can choose which two weekday days to take off.
Understood Care is on a mission to bridge the healthcare gap for Medicare patients. We provide high-touch, compassionate care navigation for those who need help understanding how to use their insurance, access services, or manage health challenges. Our team combines clinical leadership with personalized advocacy to make healthcare easier and more human.
As a Patient Intake Specialist, you’ll be the first person patients meet in their journey with Understood Care. You’ll manage the calendar, conduct appointment confirmation calls and answer the phone when patients call in.
Call patients to confirm their appointments - clearly explain our services and help patients feel supported and informed
Document intake findings in internal systems
Coordinate smooth handoff to MDs/NPs and Care Advocates
Follow up to ensure onboarding is completed and successful
3+ years in a patient-facing role (intake, case management, care navigation, social services, etc.)
Knowledge of Medicare and the U.S. healthcare system
Strong organizational skills and attention to detail
Excellent communication and rapport-building abilities
Comfort using EHRs, CRMs, and digital health tools
Passion for equitable care and supporting underserved populations
Bilingual language skills (Spanish, Mandarin, etc.) a plus
Mission-driven, patient-first culture
Opportunity to grow with a fast-paced, compassionate startup
Paid administrative time and training
Remote flexibility with a supportive team environment