About the position The Patient Coordinator (PC) at AccessNurse serves as the first point of contact for patients seeking medical assistance. This non-clinical role requires building trust with patients while accurately documenting their needs before they speak with a nurse. The position is remote, offering both full-time and part-time opportunities, with a focus on providing exceptional customer service in a supportive work environment. Responsibilities • Serve as the first point of contact for patients seeking medical assistance. , • Build trust and rapport with patients using customized scripting. , • Accurately document patient needs prior to nurse interaction. , • Handle inbound calls and provide empathetic support to patients. , • Maintain confidentiality and adhere to HIPAA regulations. , • Follow scripted information while interacting with patients. , • Escalate situations as necessary and defuse conversations when needed. Requirements • High School Diploma or GED required; Associate's Degree preferred. , • 1+ years of customer service experience required. , • 1-2 years of healthcare experience desired. , • Inbound call center experience preferred. , • Experience in a medical office/clinic or as a first point of contact in customer service preferred. , • Ability to type a minimum of 25 words per minute. , • Excellent organizational and computer skills with the ability to multi-task. , • Strong listening and comprehension skills to extract key information from patients. , • Professional and courteous telephone voice. , • Dependable, reliable, and trustworthy. , • Detail-oriented with the ability to accurately process and document information. , • Ability to follow scripted information and receive feedback on performance. , • Bilingual candidates must converse in Spanish and document in English simultaneously. Nice-to-haves • Experience in a call center environment. , • HIPAA experience is a plus. Benefits • Competitive pay and incentives. , • Medical, dental, vision, and life insurance eligibility after 30 days of employment. , • 401(k) plan with discretionary matching funds available. , • Career growth opportunities. , • Employee discounts on car rentals, electronics, and apparel. , • Employee LiveWell program for health and well-being. , • $500 Employee Referral Bonus with no cap. Apply Job!