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About the position

Responsibilities

  • Act as the first point of contact for consumer and business clients.
  • Assist clients with resolving product, service, or account issues.
  • Open or close accounts and process transactions.
  • Log requests and escalate complex issues to the appropriate team.
  • Sell targeted products/services during client interactions.
  • Maintain operational integrity and adhere to safe deposit box procedures.
  • Educate and engage customers about their financial needs and bank products.
  • Minimize customer wait times and efficiently process transactions.
  • Provide legendary customer service and recognize referral opportunities.

Requirements

  • High School Diploma or equivalent (Required).
  • Cash handling experience in a retail or banking environment, 0+ years (Required).
  • Superior customer service skills.
  • General math skills.
  • Detail-oriented with the ability to function in a fast-paced environment.
  • Excellent communication skills, concise and clear.

Benefits

  • Competitive salary based on experience and location.