Do you have a deep understanding of the SERVPRO® ecosystem and Xactimate? We are looking for a detail-oriented Project File Coordinator/Estimator to join our team. This role is perfect for a restoration professional who excels at the administrative and compliance side of the business. We are looking for an expert in documentation and industry-standard compliance who is looking for a professional environment that offers the flexibility of a Remote or Hybrid schedule.
The Role
As a Project File Coordinator, you will be the "anchor" for our field projects, ensuring that every job file tells a complete and professional story from initial loss to final billing. You will work closely with our production teams to ensure all data is captured and audit-ready.
• Manage the lifecycle of the project file within DryBook™, ensuring all photos, moisture logs, and field notes are present, accurate, and meet franchise standards.
• Use Xactimate to draft and refine preliminary estimates, ensuring all services performed are accurately captured for insurance carrier review.
• Perform daily audits of job files to ensure we are meeting all internal and program-specific SLA requirements.
• Monitor job status daily to identify and resolve any documentation gaps, working behind the scenes to keep projects moving toward final billing.
• Act as a professional point of contact for homeowners and adjusters, providing clear updates and maintaining project momentum.
What You Bring
• Significant experience working within the SERVPRO® system, specifically with DryBook™and franchise-based workflows.
• Proficiency in Xactimate is a requirement. You should understand how to translate field notes into accurate line items.
• A "sharp eye" for detail—you understand that a perfectly documented file is the key to a successful restoration project.
• Excellent written and verbal communication skills, with the ability to manage documentation flow for multiple projects simultaneously.
Why Join Our Team?
• Work-Life Integration: We offer true Remote and Hybrid flexibility for this role—we trust our experts to manage their documentation tasks effectively.
• You’ll be supported by the back-office expertise, allowing you to focus on the technical details of the project files.
Requirements
• High school diploma or GED.
• Minimum 1–2 years of experience in restoration file coordination or estimating.
• Ability to pass a background check.
This is a remote position.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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