Medical Front Desk Coordinator
Location: Pleasanton, CA
Child's Play is an award-winning pediatric therapy clinic providing occupational and speech therapy to children with special needs.
Essential duties and responsibilities:
• Answering phones
• Converting new leads into patients
• Rescheduling canceled appointments
• Maintaining full capacity for all providers through scheduling actions
• Collecting co-pays
• Processing medical records requests
• Completing registration forms
• Anticipating staff/patient/family needs, and responding with appropriate, high level care
• Registers and orients all patients to clinic policies
• Maintain client records
Ideal Candidate:
• bilingual english/spanish
• Must have ability to work through interruptions and multitask independently in a fast-paced environment
• Must be able to prioritize and multi-task
• Must be customer focused
• We are looking for a self starter who can think outside of the box and be a problem solver
• Must be able to create and maintain trust and confidence with new and existing patients
• A polished professional appearance is required to be the face of the office
• Must be computer literate with EMR and Epic Experience. Salesforce a plus.
Minimum Qualifications:
• Bachelor's Degree
• Experience with:
• Medical Office Administration/Management
• Sales
• Customer Service
• Project Management -scheduling, task organization, proactivity & ability to look/plan ahead
• Technological Literacy (at minimum, Google Suite, Microsoft Suite, & Phone Systems)
• Other Attributes:
• Flexibility and warmth
• Outstanding verbal & written communication skills
• Proactive Self-starter
• Detail oriented
• Team Player
• Lover of community, children, & supporting others.
Job Type: Full-time
Salary: (Salary depends on experience) plus bonus
Typical start time: Daily schedules will rotate every other week
• rotating shifts, 8 am 9 am and 10 am starts with an 8 hour day. Shift rotates every two weeks.
Work Remotely
• No
Job Type: Full-time
Pay: $26.00 - $32.00 per hour
Benefits:
• 401(k) matching
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Supplemental pay types:
• Bonus pay
Education:
• Bachelor's (Required)
Experience:
• medical front desk / receptionist : 1 year (Required)
• project management : 1 year (Preferred)
• customers relations: 1 year (Required)
Work Location: In person