Job Description:
• Guide pharmacies through startup, configuration, conversion, training, and provide support through go-live
• Understand customer needs and identify opportunities to streamline pharmacy operations
• Advise internal team members of current implementation status and escalate risks
• Participate in onboarding meetings as needed
• Conduct training for new customers and ongoing training
• Collaborate with pharmacy customers for data clean-up and validate data accuracy
• Perform end-to-end testing of the application
• Provide go-live support and troubleshoot pharmacy software applications
• Travel to customer sites or business-related functions as necessary
• Support product sales demos by demonstrating workflows and best practices
Requirements:
• Associate’s degree and/or equivalent experience in education or pharmacy-related field
• 3+ years’ experience with long-term care pharmacy operations and workflow processes
• Experience delivering excellent customer service
• Ability to quickly learn new software and emerging technologies
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Certified Pharmacy Technician (CPhT) (preferred)
• Knowledge of applicable state, federal, and DEA regulations (preferred)
• Familiarity with cloud base software in healthcare or pharmacy settings (preferred)
Benefits:
• Health insurance
• 401(k) matching
• Paid time off
• Remote work options
Apply Now
Apply Now