Redfin is a full-service brokerage aiming to redefine real estate in the consumer's favor. They are seeking a Transaction Coordinator to manage real estate deals, ensuring smooth coordination between clients and agents while providing excellent service throughout the home-buying and selling process.
Responsibilities
- You'll take a lead role in coordinating real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties to ensure every detail comes together seamlessly from contract to close
- With agent oversight, you'll manage a high volume (process 30-50 deals per month on average during busy months) while maintaining quick response times, and proactive follow-up
- Coordinate property access for inspectors, appraisers, and other vendors
- Manage all paperwork related to the transaction. Draft addenda as needed, process disclosures and ensure our file is complete
- You’ll proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in the home-buying and selling experience
- Minimize clients' stress by expertly guiding them through the closing process and promptly responding to their questions
- Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home
- Ensure all contractual deadlines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time closing
- Drive agent and client satisfaction by providing support that meets our gold standard of service excellence
Skills
- A real estate license is required
- One year of customer service experience is required
- Excellent attention to detail, organizational and interpersonal skills
- Clear and concise verbal and written communication
- Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools)
- Experience using email and phone to communicate with clients and other parties required
- Calm demeanor when resolving issues and communicating with agents and clients
- Experience juggling multiple priorities in a fast-paced environment
- Strong sense of accountability for the agent and client experience
- You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else
- One year of real estate contract experience, with strong contractual and disclosure knowledge and an understanding of the multi-faceted lifecycle (contingencies, settlement, lending) of closing a real estate transaction is preferred
Benefits
- Three weeks of paid vacation, plus paid parental leave, sick leave, flex days.
- Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses.
- REALTOR association, MLS dues, and state license fees reimbursed.
- 401(k) and Employee Stock Purchase Plan.
Company Overview
Redfin is a technology-driven residential real estate brokerage with the country’s most-visited real estate brokerage website. It is a sub-organization of Rocket Companies. It was founded in 2004, and is headquartered in Seattle, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://www.redfin.com/.
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