Key Account Manager - Strategic Growth and Customer Success in Pain Management - Portland, OR

Join the Team: Key Account Manager - Strategic Growth and Customer Success in Pain Management

Are you a seasoned Key Account Manager with a passion for driving growth and delivering exceptional customer experiences in the pharmaceutical industry? Do you have a proven track record of success in promoting specialty products and building strong relationships with healthcare providers? If so, we want to hear from you! Workwarp, a leading company in the pain management sector, is seeking an experienced Key Account Manager to join our team in Portland, OR.

About Workwarp and Our Industry

At Workwarp, we are dedicated to improving patient outcomes and advancing the field of pain management. Our company is built on a foundation of innovation, customer-centricity, and a commitment to excellence. We specialize in developing and commercializing cutting-edge treatments for various pain conditions, and our flagship product, Qutenza, has been making a significant impact in the market. Our team is driven by a shared passion for delivering high-quality products and services that exceed customer expectations.

Job Summary

As a Key Account Manager at Workwarp, you will play a critical role in driving the growth of Qutenza through the execution of our Focused, Adaptive, and Efficient commercial business model. You will be responsible for educating healthcare providers, assisting with market access needs, and operationalizing offices to achieve territory goals. If you have a strong background in key account management, excellent communication skills, and a passion for the pharmaceutical industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Strategic Planning: Create and execute strategic plans focused on achieving territory-specific goals and key performance indicators (KPIs), utilizing organizational tools such as CRM, data analytics, and other relevant tools to identify opportunities and ensure sales effectiveness.
• Account Support: Provide superior full-service account support regarding all aspects of product access and education, including training healthcare providers and staff on proper application guidelines of Qutenza for optimal patient efficacy.
• Relationship Building: Build and maintain strong, lasting relationships with key customers, staff, and national/regional KEEs as a trusted advisor, providing expert knowledge and guidance on Qutenza and pain management best practices.
• Prioritization and Adaptability: Effectively prioritize and demonstrate commitment to maneuvering through obstacles and roadblocks, while remaining flexible and resilient in a fast-paced, dynamic selling environment.
• Self-Directed Learning: Pursue self-driven learning opportunities with demonstrated rigor to become a clinical pain market expert, staying up-to-date on the latest developments and advancements in the field.
• Collaboration and Knowledge Sharing: Leverage and share knowledge with peers and cross-functional colleagues to ensure success across the organization, fostering a culture of transparency, trust, and commitment to success.

Qualifications, Career Experience, and Skills

Qualifications

• Education: Bachelor's Degree from an accredited institution.
• Experience: 5+ years of proven key account management success in pharmaceutical/medical sales, with a focus on pain management and/or specialty pharmaceutical or biologic product launch.
• Track Record: Proven track record of delivering exceptional sales results through a patient-centric approach, with expertise in promoting a specialty/buy and bill product across multiple sites of care.

Career Experience

• Pain Management Experience: Experience in pain management and/or specialty pharmaceutical or biologic product launch, with a strong understanding of the unique needs of healthcare stakeholders.
• Specialty Product Promotion: Experience promoting specialty products, utilizing Specialty Pharmacy and/or HUB services, with a focus on building strong relationships with healthcare providers and staff.
• Adaptability: Ability to adapt behavior in response to changing information/circumstances and remain open to new ideas, with effective interpersonal and presentation skills.

Skills

• Analytical Skills: Strong analytical skills, with the ability to work effectively in a fast-paced, entrepreneurial environment.
• Presentation Skills: Excellent presentation skills, with the ability to interact and collaborate with diverse internal and external stakeholders in an unstructured environment.
• Communication Skills: Effective communication skills, with the ability to build strong relationships with key customers, staff, and national/regional KEEs.

Requirements

• Travel: The ability to travel and cover geography based on territory needs, excluding participation in National Meetings and Training Meetings.
• Territory Requirements: Expected to live and work in assigned territory for role, with the ability to attend all company-sponsored events/meetings/conferences.
• Driver's License: Current possession and maintenance of a valid driver's license and acceptable driving record.

Ethics and Compliance

At Workwarp, we are committed to upholding the highest standards of ethics and compliance. As a Key Account Manager, you will be expected to:

• Demonstrate Integrity: Demonstrate the highest level of ethics, integrity, trust while acting with courage and candor.
• Accountability: High accountability for your actions and results, with the ability to ensure a high level of commitment to the success of the organization, peers, and customers.
• Compliance: Operate in compliance with all applicable regulations and professional standards at all times.

Values and Behaviors

At Workwarp, we value:

• Entrepreneurship: Planning for long-term growth and building a future business predicated on innovation.
• Patient Centricity: Delivering innovation for patients and challenging each other to improve patient outcomes.
• Collaboration: Seeking diverse input, collaborating across all functions, and leveraging resources from global partners.
• Integrity: Applying ethical standards, encouraging transparency, and embracing diversity and inclusivity.
• Performance: Creating an atmosphere that nurtures teamwork to enable high performance and sustainable growth.

What We Offer

As a Key Account Manager at Workwarp, you can expect:

• Competitive Salary: A competitive salary range of $160K - $185K, with actual salary at the time of hire may vary based on various factors.
• Long-Term Incentive Plan: A Long-Term Incentive Plan (cash plan) of 20% base salary.
• Incentive Compensation: An incentive compensation target of $55K (subject to meeting plan requirements).
• Comprehensive Benefits: Comprehensive health benefits (employer-funded), unlimited flexible time off (approved), and 401k plan (subject to change or modification from time to time).

Conclusion

If you are a motivated and experienced Key Account Manager with a passion for driving growth and delivering exceptional customer experiences in the pharmaceutical industry, we encourage you to apply for this exciting opportunity. As a Key Account Manager at Workwarp, you will play a critical role in driving the growth of Qutenza and advancing the field of pain management. With a competitive salary, comprehensive benefits, and a dynamic work environment, this is a role you won't want to miss. Apply now and take the first step towards a rewarding new role!

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